How do I get more help?Updated 2 months ago

You can submit a ticket by using the 'Contact us'  button, or speak with one of our specialists by using the live chat 'Message us' button, found in the bottom right corner of this page.

If you do not see the live chat, it could be because you are using a VPN or browsing from an old device which cannot load the widget. Another alternative is to email us at [email protected].

Tip: If you're getting in touch about your player, you can help us answer your question more quickly by telling us your Player Registration Code and whether you're using an iOS or Android phone. Once your player is set up, you'll find your Player Registration Code in the Yoto app under Players > Settings. It helps us identify your player quickly, so we can help you from the moment we hear from you.