How to cancel or update your order
You currently cannot cancel or update your order once it as been placed. Please ensure you check your cart, shipping address and billing details before progressing to checkout.
If you have made a mistake while placing an order, contact us at firstname.lastname@example.org as soon as possible with the subject "Urgent Order XXXXX to cancel/update" so we can look at your query as a priority. Please confirm what do you wish to change/update/cancel so we can take action as soon as possible.
Note that our warehouses dispatch orders as soon as possible, so there might be times where updating/cancelling an order is not feasible as it has been packed and shipped already. In that case, wait for your order to arrive and progress to the refund process. More info here.