Can I update or cancel my order?

How to cancel or update your order

You currently cannot cancel or update your order once it as been placed.

Please ensure you check your cart, shipping address and billing details before progressing to checkout.

If you have made a mistake while placing an order, contact us at hello@yotoplay.com as soon as possible with the subject "Urgent Order XXXXX to cancel/update" so we can look at your query as a priority. Please confirm what do you wish to change/ update / cancel so we can take action as soon as possible. 

We are unable to add or swap products to orders that have already been checked out and paid for as we have no way of reverse-charging them to customers.

Note that our warehouses dispatch orders as soon as possible, so there might be times where updating / cancelling an order is not feasible as it has been packed and shipped already. In that case, wait for your order to arrive and progress to the refund process. More info here.

We can't amend billing addresses for customers due to security reasons. Please update your billing details in your Account before placing your order. Once an order has been placed, it is not possible to change this.