Connecting a Yoto Player to WiFi with Hyperoptic broadband

How to fix a known issue with Hyperoptic broadband caused by a default Wi-Fi name (SSID) that is more than 31 characters

There is a rare, known issue that causes Yoto Players not to connect to Wi-Fi with some Hyperoptic broadband connections.

The Yoto Player works with Wi-Fi names (SSID) that are up to 31 characters in length BUT some Hyperoptic routers have a default Wi-Fi name that is 32 characters.

Note: Yoto Player uses 2.4GHz WiFi and not 5GHz Wi-Fi

In the picture below we see a Wi-Fi name that is too long for Yoto Player (A988 Hyperoptic 1Gb Fibre 2.4Ghz) 


How to fix

To fix this problem, you will need to rename your Wi-Fi name to anything shorter than 32 characters. 

To do this, you will need to go into your router's settings. This can be slightly different depending on which router you have.

The full instructions can be found on Hyperoptic's website:

Once complete, you will be able to connect your Yoto Player to your Wi-Fi by running Set up a Yoto Player in the Yoto app.