How to fix a known issue with Hyperoptic broadband caused by a default WiFi name (SSID) that is more than 31 characters
There is a rare, known issue that causes Yoto Players not to connect to WiFi with some Hyperoptic broadband connections.
The Yoto Player works with WiFi names (SSID) that are up to 31 characters in length BUT some Hyperoptic routers have a default WiFi name that is 32 characters.
Note: Yoto Player uses 2.4GHz WiFi and not 5GHz WiFi
In the picture below we see a WiFi name that is too long for Yoto Player (A988 Hyperoptic 1Gb Fibre 2.4Ghz)
How to fix
To fix this problem, you will need to rename your WiFi name to anything shorter than 32 characters.
To do this, you will need to go into your router's settings. This can be slightly different depending on which router you have.
The full instructions can be found on Hyperoptic's website: https://www.hyperoptic.com/faq/posts/changing-the-wifi-name-ssid-and-password/
Once complete, you will be able to connect your Yoto Player to your WiFi by running Set up a Yoto Player in the Yoto app.