Hi, how can I help you?
What's in the Box
Setting up Your Player
Setting up Your Player as a Gift
What are Family Accounts?
How to tell if your player is online
Sound stuttering and cloud Icon
How to reset your player
Using your Player
Controlling your player
Playing cards for the first time
Charging the Player's battery
What each of the battery icons indicates
Using the Yoto App
Using the Yoto App (iOS and Android)
How to Remove/Delete Cards From the Library
Yoto App updates
Using your Sleep Timer
If you are emailing us for support, when possible please include: Order number, Yoto account email address, Registration code of your Player or Mini.