Yoto Support

Yoto Support

How do I manage my monthly Yoto Club subscription?

Update delivery and billing details, gifting Club, cancelling subscription and more

To update your delivery address, billing details, or cancel your subscription

Simply log in to your account and select the Manage Subscription tab. 

If you have an active subscription

Click the Edit button to: 

View your next charge date
You will be charged on the 20th of every month. This is a default setting and cannot be changed. If funds are not available, we will attempt to collect the payment three times from the card we have on file and if that fails, then your subscription will be cancelled automatically.

Edit your shipping address
Click on the arrow to edit your shipping address. 

Edit your billing address
Click on the arrow to edit your billing address. 

 Note: You cannot edit your email address as this is associated to your Yoto Account. 

Edit and add payment information
Click on the arrow to edit your payment details (card on file)

Cancel your subscription
Don't fancy Club any more? Going on a long holiday and wish to cancel your membership? Just click on Cancel Subscription button at the bottom of the page. You can re-subscribe at any time.

If you have an inactive subscription

Re-activate your subscription
Simply click the Re-activate button. Once you have done this you can edit shipping and billing address and payment details.

Help! I can't see my subscription when I logged in

If you have created an account with a different email address than the one you used to purchase Yoto Club, please let us know, so we can get everything updated for you.

Gifting Yoto club

When purchasing the Yoto Club for someone else, please enter the recipient's email, as well as shipping address/name of the person you wish to receive the subscription at the checkout. 

The selection email will be sent to the same email address used when purchasing the Club subscription, and can not be changed after the order is placed.

Make sure to click on Use a different billing address before paying.

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