My player is showing an error messageUpdated 4 months ago

What to do if your player is having an issue and needs some attention

We've designed our players to work as smoothly as possible, as we know that being a parent is tough enough without spotty technology thrown into the mix!

But, they are really smart devices. And sometimes smart things, like smart people, need some attention to keep them happy. 

If you've tried the other tips and troubleshooting guides in these support pages, tried the old &apos;turn it off and on again&apos; trick and your player is displaying a message on the front display that isn&apos;t one of the expected ones, please get in touch with us and we&apos;ll investigate.<br></span><span data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:227,&quot;2&quot;:{&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:247}" data-sheets-userformat="{&quot;2&quot;:13309,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:12040119}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:12040119}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:12040119}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:12040119}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If you&apos;ve tried the other tips and troubleshooting guides in these support pages, tried the old &apos;turn it off and on again&apos; trick and your player is displaying a message on the front display that isn&apos;t one of the expected ones, get in touch with us and we can help fix the issue.- another redirection to our [email protected] address, need to be changed and have them contact us by using the contact form\n\n&quot;}" style="font-size:11pt;font-family:Arial;font-style:normal;"><span style="font-size:11pt;font-family:Arial;font-style:normal;"><br></span></span></p>