# Buying a 4th Generation Yoto player > Buying a 4th Generation Yoto player If a 4th Generation player has caught your eye you might be wondering what this means for the Yoto you already have or Source: https://support.yotoplay.com/en_gb/buying-a-4th-generation-yoto-player-By6_8aTOMx Last updated: 2026-09-28T15:23:23.636Z ### **If a 4th Generation player has caught your eye, you might be wondering what this means for the Yoto you already have — or for an order you’ve just placed. We’ve gathered the answers below to help you work out what’s right for your family.** ![](https://cdn.prod2.kustomerhostedcontent.com/media/69d522f66edcac3fee157fa8/68779ebfd79af7d9a270028721237f31.png) ## **If you already have a Yoto player**  ### **Can I upgrade my current Yoto to a 4th Generation player?** Not at the moment. We don’t currently have an upgrade programme that lets you exchange an earlier Yoto Player or Yoto Mini for a 4th Generation model. The player you already have was built to last, and the arrival of 4th Generation doesn’t change that. Earlier generations will continue to play a world of audio and receive software updates, so there’s no need to upgrade unless a new player feels right for your family. If we introduce an upgrade option in future, we’ll share the news with our Yoto community. ### **Can I trade in my current Yoto for a discount?** We don’t currently offer a trade-in programme or a discount for returning a working Yoto player. We know this is something some families would find useful, and we’re listening. If that changes, we’ll share an update through our newsletters and social channels. ### **Will earlier-generation Yoto devices continue to be supported?** Yes. A new generation joining the Yoto family doesn’t mean the player you already have will stop working. Earlier generations will continue to play a world of audio and receive software updates. Upgrading is optional — you can keep enjoying the Yoto Player or Yoto Mini that already works for your family. ## **Returns and exchanges** ### **I recently bought an earlier-generation Yoto. Can I return it and buy a 4th Generation player?** We understand that the timing of a new launch can feel frustrating if you’ve only just bought your Yoto. Although we can’t swap one model directly for another, you may be able to return yours and place a new order: * **Bought directly from Yoto?** If your order is eligible under our standard returns policy, you can return it for a refund and place a separate order for the 4th Generation player you’d like. * **Bought from another retailer?** Please contact the retailer directly. Your return or exchange will be covered by their own policy. Our usual [return conditions](https://uk.yotoplay.com/delivery-and-returns) apply. ### **Can you change my existing order to a 4th Generation player?** You are able to edit or cancel your order for up to 20 minutes after the order has been placed. We can’t swap one product for another past this time.  If your order is already being prepared or has been dispatched, you’ll need to follow our standard [returns process](https://uk.yotoplay.com/delivery-and-returns) once it arrives. ### **My current Yoto player is faulty. Can I receive a 4th Generation model as a replacement?** We’re sorry your player isn’t working as it should. Our Customer Happiness team will help you troubleshoot the problem first and talk you through the next steps. Warranty replacements follow our [standard warranty](https://uk.yotoplay.com/product-guarantee) policy and aren’t an upgrade route. If your player needs to be replaced, the model offered will depend on the player covered by your warranty. ## **Pre-orders**  ### **How do pre-orders work?**  Any product available to pre-order will be clearly labelled on your local Yoto website. You can order in the usual way, and the product page will show the current estimated dispatch date. This is the date we expect your order to leave our warehouse, rather than the date it will arrive. We’ll send you an order confirmation by email, followed by tracking information when your order is on its way. Pre-order dispatch dates are estimates. If anything changes, we’ll let you know using the email address linked to your order. ### When will my 4th Gen pre-order be dispatched? Pre-orders are dispatched in the order they were placed, starting from the estimated dispatch date for each product: * **Yoto Mini (4th Gen) and Mini accessories:** from 30 September 2026 * **Yoto Player (4th Gen) and Player accessories:** from 15 October 2026 This is when orders start leaving our warehouse, not the date every order will be sent. If you pre-ordered early, yours will be among the first to go. We'll email you tracking details as soon as your order is on its way. ### When will my pre-order arrive? Once your pre-order has been dispatched, it will be delivered within our usual delivery times for your chosen delivery option. You can find these on our [Delivery](https://uk.yotoplay.com/delivery-and-returns) page. Your tracking email will show your delivery updates. ### When will I be charged for my pre-order? Full payment is taken when you place your order. You won't be charged again when it's dispatched. ### **Will everything in my order arrive together?** Not always. If you ordered in-stock items with your pre-order, such as Yoto Cards, we'll send those separately, usually within three to five working days. We won't hold them back until your player is ready, and we cover the extra delivery cost. Pre-ordered accessories, like Adventure Jackets, are sent with your player. If you pre-ordered both a Yoto Mini and a Yoto Player, they'll be sent separately in line with their own dispatch dates. Because of this, you may see more than one order number in your account and emails. You're only charged once, and each part gets its own dispatch email. ### Can I cancel my pre-order? Yes. You can cancel your pre-order at any time before it's dispatched. Just [contact our Customer Happiness team](https://support.yotoplay.com/lang/en_gb/) with your order number. We'll cancel it and refund you in full to your original payment method. If your order also included in-stock items, we can cancel just the pre-order. The rest of your order won't be affected. Once your pre-order has been dispatched, it can no longer be cancelled. You can still return it under our [Returns Policy](https://uk.yotoplay.com/delivery-and-returns) once it arrives. ### Can I change my pre-order? You can edit or cancel your order yourself for up to 20 minutes after placing it. After that, we can't swap one product for another on an existing order, for example a Mini for a Player. If you'd like something different, we can cancel your pre-order and refund you, and you can place a new order. Please note that a new order will join the dispatch queue from the date you place it. If you need to update your delivery address, please contact us as soon as possible before your order is dispatched. ## **Offers and availability** ### **Are there any offers on 4th Generation Yoto players?** Offers can vary depending on where you are in the world. Any offer currently available in your region will be shown on your local Yoto website, along with its terms and closing date. We can’t give away future plans before they’re announced — tempting though it is. Subscribe to your local Yoto newsletter and follow us on social media to hear the latest news. ### Can I use a discount code on a pre-order? Discount codes can't currently be used on 4th Gen pre-orders. Any offers available in your region will be shown on your local Yoto website, along with their terms. ### **Will earlier-generation Yoto players go on sale?** The launch of a new generation doesn’t automatically mean earlier models will be reduced. We sometimes run offers across the Yoto range, but we can’t confirm future discounts before they’re announced. Products, prices and promotions can also vary between countries and retailers. For the latest information, check your local Yoto website, subscribe to our newsletter or follow us on social media. ### Will there be 4th Gen bundles? The products and bundles on your regional Yoto website are the options currently available. If we add new bundles, you'll see them there first. Subscribe to our newsletter to hear about them.