# Common Charging Issues

> Try these simple checks to get your Yoto powered up again        Is your Yoto not charging or turning on     Check that the plug works with another device   

Source: https://support.yotoplay.com/en_gb/common-charging-issues-SyEfjVipfl

Last updated: 2026-11-06T11:37:20.892Z

### **Try these simple checks to get your Yoto powered up again.**

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## **Is your Yoto not charging or turning on?**

*   Check that the plug works with another device.
    
*   Make sure the charging cable is securely connected.
    
*   If your Yoto charges via USB-C, try a different cable and power adapter. See [**How to charge your Yoto player**](https://support.yotoplay.com/en_gb/articles/-H1dxFFs7zg) to check the compatible specifications for your model.
    
*   Leave your Yoto charging for at least **30 minutes**, then try switching it on.
    
*   Make sure it is connected to Wi-Fi so it can receive the latest software updates.
    

If it still doesn’t respond, press and hold the power button for at least **10 seconds**, until the player restarts. This won’t remove your content or Wi-Fi connection.

##   

## **Does your Yoto switch off when unplugged?**

First, complete the charging checks above. If your Yoto continues to switch off as soon as it is unplugged, please get in touch.

If you have a Yoto Player (2nd Generation) that works on its dock but switches off when removed, please get in touch.

##   

## **Is your Yoto Player not charging wirelessly?**

*   Check that the charging dock is securely connected to a working outlet.
    
*   Reposition the Player slightly to make sure it is correctly aligned.
    
*   Remove anything between the Player and the dock.
    
*   Restart the Player, then place it back on the dock.
    

Both the grey 3rd Generation dock and green 4th Generation dock are compatible with Yoto Player (3rd and 4th Generation).

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## **Is your Yoto Player (2nd Generation) charging dock damaged?**

Do not use the dock if you notice:

*   A bent or damaged cable
    
*   Exposed wires
    
*   A broken or missing centre pin
    

Please contact our Customer Happiness team and include a clear photo of the damage so we can help.

##   

## **Still stuck?**

When contacting our Customer Happiness team, let us know which Yoto model you have and what happens when you try to charge or switch it on. We’ll help you get back to listening.