# Download and playback troubleshooting

> You may have noticed some of your cards being redownloaded over the past few weeks especially if you have a larger library  This can mean some titles that we

Source: https://support.yotoplay.com/en_gb/download-and-playback-troubleshooting-SJfjOYimGg

Last updated: 2026-08-12T15:02:35.468Z

  

## **What to do if a card isn’t playing as expected**

If a card isn’t playing properly, please wait until it has fully finished downloading.

If playback still doesn’t work, try performing a ‘hard reset’ by holding the power button for at least 10 seconds until your Player restarts.

If the issue persists, please get in touch with us. 

  

## **Check before you travel**

If you have plans to take your Yoto Player or Mini offline this season (such as while travelling).

You can also check the status of your downloads the night before in the Yoto App by going to **Settings > My Players > Audio download status**. Leave your player plugged in but not playing anything so the downloads can complete.

  

## Discover section Card Store Snippets

Please note that the snippets in the Discover section of the Yoto App cannot be downloaded for offline playback.