# If you still have questions, you can count on us!

> Whether you have a question about your Yoto Player or Yoto Mini need support with the Yoto app or want help with an order subscription or card our Customer 

Source: https://support.yotoplay.com/en_gb/if-you-still-have-questions-you-can-count-on-us-HkmWqYoXfx

Last updated: 2026-09-01T13:02:27.459Z

Whether you have a question about your Yoto Player or Yoto Mini, need support with the Yoto app, or want help with an order, subscription or card, our Customer Happiness team will be happy to point you in the right direction.

## Live Chat 

You can chat with one of our specialists using the live chat button in the bottom-right corner of our Help Centre pages. Our live chat is always open, so you can send us a message whenever works best for you. Chat works best for quick questions like 'Where's my order?, or pre-purchase questions.

**Can't see the chat button?** Sometimes the chat button may not appear if you're using a VPN, browser sett![](https://cdn.prod2.kustomerhostedcontent.com/media/69d522f66edcac3fee157fa8/f480a778220ca51d128156efd4693388.png)ings that block widgets, or an older device that cannot load the chat widget. Try switching off your VPN, checking your browser settings, or using a different device or browser.

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## WhatsApp

For troubleshooting, WhatsApp is the best way to get support. It makes it easy to share photos, videos or audio recordings of what's happening, so our team can better understand the issue and help you get back to enjoying Yoto as quickly as possible.

[Message via WhatsApp](https://wa.me/447446942519)

## Help us help you faster

If you're getting in touch about your player, it's really helpful to include:

*   Your **Player Registration Code**
*   Your **Player Serial Number**
*   Any photos, videos or audio recordings that show the issue

You can find your Player Registration Code in the Yoto app by going to **Settings**, selecting the affected player, and then scrolling down towards the bottom of the page.

Your Player Serial Number is printed on the base of your player, usually above a barcode.

This helps us identify your player quickly and start troubleshooting from the moment we hear from you.

  

## Contact Us Form

You can send us a message via our [Contact Us Form](https://support.yotoplay.com/en_gb/contact/contact-us-ryAt7odSfe). This is a great way to reach us if you need us to carry out some troubleshooting or have a general question that is not urgent.