# Why am I not getting my Club free shipping and discount?

> The Yoto Club benefits are tied to having an active membership   If you choose a Collector or Collector  membership Yoto Club grants you with free standard d

Source: https://support.yotoplay.com/en_gb/why-am-i-not-getting-my-club-free-shipping-and-discount-Sy46_Yj7Ml

Last updated: 2026-07-20T10:30:04.033Z

#### The Yoto Club benefits are tied to having an active membership.

  

If you choose a Collector or Collector + membership, Yoto Club grants you with free standard domestic shipping and 10% off everything in our store (except another Yoto Club subscription).

These benefits are linked to the account where you have purchased Yoto Club, and are valid for as long as you have an active Club membership. You will lose them immediately if you choose to cancel your Club membership, even if you still have Club credits in your account.

Please make sure to be logged into your Yoto account before or during the checkout process to benefit from these perks.

If you still experience issues, don't hesitate to contact us for help!