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Premiers pas avec Yoto, prise en main de vos lecteurs, guide détaillés pour créer vos cartes, formulaire de contact et plus. 

Assistance Yoto

Hey there, thanks for reaching out!

When your order is shipped, we will notify you via email. 

If your order was shipped with a tracked service, you will find a tracking number in the email.

Please note that for standard delivery of small orders (Yoto Cards) we use untracked mail delivery services (USPS in USA, Royal Mail in UK and Canada Post in Canada).

These delivery services will take approximately 3 to 5 business days, so keep an eye on your mailbox!

If your parcel is delivered by Royal Mail, they have recently made changes to their service - these can be found here.

Where is my order?

Hey there,

Thanks for reaching out!

Your order can be edited from the order confirmation email, or the order history page in your account.

You will have 1 hour to make any changes or to cancel your order, after which, the order will be picked, packed and shipped, so no changes will be possible anymore.

I want to edit an order that I just placed

Hey there, thanks for reaching out!

Yoto Club is a subscription service currently available to residents of USA, UK and Canada. We're working to expand this to more regions of the world.

To learn more about Yoto Club, please visit this page.

For more in-depth articles, please visit our help center.

If you have just subscribed to Yoto Club, but your Yoto Credits and Club benefits are not working, please allow 30 minutes for the system to update, and then try refreshing your browser.

If you are expecting to receive your monthly credits today, please note that Yoto Club credits are processed throughout the day, and will be available to you by the end of the day.

If they are still missing by the next day, please reach out, so we can look into it for you.

How does Yoto Club work?

Hey there, thanks for reaching out!

This article will guide you through the set up process of your Yoto player.

If you are having troubles with the set up process, try restarting your router and repeating the process once more. 

If you get stuck, please note down and provide us:

1) time when you started the setup
2) the 6-letter code displayed on your player (from step 3.2 of the article linked above)
3) any behaviour of the player or mobile app that is not corresponding to the step-by-step instructions
4) at which step the set-up fails
5) what error message do you hear on your player and what is shown on the player's display
6) what error message (including any error code) do you get in the app

I need help with the set-up of my Yoto player

Hey there, thanks for reaching out!

Please use the “Notify Me” button on the product page to be notified via email as soon as one of our items has become available again. 

For products with multiple color options, the “Notify Me” button will appear after selecting one of the colors.

When are you expecting a restock?

Hey there, thanks for reaching out!

You can follow this link to submit a joke or birthday shoutout to the Yoto Daily team. 

The birthday shoutout calendar will show you the current month and the next two months, and is updated at midnight UTC of the 1st of every month.

Please make sure to book your shout-out slot at least a month before the desired shout-out date for the best chance of securing a place. If the date is greyed out and you can't select it, unfortunately it means we're already fully booked on that date.

Finally, we can't tell you when your joke will be aired. It will be a surprise! 😊

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