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  2. Troubleshooting

How do I reset my Yoto Player?

If your Player has become unresponsive or is behaving erratically, you may need to reset it

Most common issues with the Player can be resolved by turning it off and on again.

To do this:

  • Turn off: hold the power button (bottom right hand corner of the Player) down for 3 seconds.
  • Turn on: repeat the process until the Yoto face icon appears

 

If the Player fails to turn off, you can perform a hard reset

To do this:

  • Hold down the power button for at least 10 seconds and until the Player restarts

The Player should now be back to normal.

Note: Performing a hard reset cuts the power to the Yoto brain and helps it recover. You won't lose any content or Wifi connection

 

In very rare and exceptional circumstances, if none of the above works you can try letting the Player battery run out by leaving it off the dock until the Player powers down. Once it is off, you can now recharge and it should be back to normal.