Troubleshooting

Fixes for common issues with Setup, Wi-Fi connections, Yoto Cards, how to reset your Yoto Player and more.

• Forgotten password - How do I reset my password?
• Why is the sound stuttering / cutting out while playing?
• My Yoto Player has frozen/is unresponsive -how do I fix it?
• How much content can be stored on the Yoto Player for offline playback?
• Does the Yoto Player need to be online to work?
• How to tell if Yoto Player is online
• I have a first-generation (v1) Yoto Player. How do I set it up with the new (v2) Yoto app?
• Wi-Fi and connecting to the internet
• How do I setup Yoto Player with new Wi-Fi details
• How do I reset my Yoto Player?