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Troubleshooting

Troubleshooting

Questions about what Yoto Player can do; troubleshooting for common issues with Setup; questions on shipping; etc.

General troubleshooting for Yoto Player

How to tell if Yoto Player is online

Why is the sound stuttering and what is that cloud icon?

My Yoto Player has frozen/is unresponsive -how do I fix it?

How do I reset my Yoto Player?

Yoto Player is showing an error message

Yoto Display Icons

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Connecting to Wi-Fi

Wi-Fi and connecting to the internet

How do I setup Yoto Player with new Wi-Fi details?

Connecting Yoto Player to your Wi-Fi network when it has a network name (SSID) longer than 31 characters

Connecting a Yoto Player to WiFi with Hyperoptic broadband

I have a first-generation (v1) Yoto Player. How do I set it up with the new (v2) Yoto app?

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General Questions

What age of child is Yoto suitable for?

What's Yoto Club? How does it work?

What are you doing to offer more inclusive content?

Do you sell cards in other languages?

How do I refer a friend?

How do I get a birthday shoutout on Yoto Daily?

Forgotten password - How do I reset my password?

How do I manage my monthly Yoto Club subscription?

What are Yoto cards made from?

What’s My Yoto Tokens programme ?

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Orders and Shipping

Where is my order?

Can I update or cancel my order?

How can I return an order?

What are your delivery times?