How long delivery takes, premium shipping, how to track your order, when to contact us
Delivery time varies by location, please check the FAQs of your local yotoplay.com site for more information. Note that if the item you have purchased is in stock we will aim to ship the next business day (that means not on the weekend 😀). Please note that our warehouse is closed from Friday evening through the weekend and shipping will resume on Monday.
Tracking my order
If you have ordered a Yoto Player or used premium shipping at checkout, you will receive a tracking number on the confirmation shipping email. If you have ordered cards or accessories only, the service will be Royal Mail untracked (meaning you won't get a tracking number with your dispatch email).
Premium shipping is available on yotoplay.com and us.yotoplay.com. There may be times when we cannot offer premium delivery due to postal service congestion (Black Friday, Boxing Day, Christmas), this will be indicated at checkout.
You cannot upgrade to premium shipping once you have placed your order.
When to contact us?
You can contact us at email@example.com with your order number if you haven’t received your delivery, after 7 days from receiving your dispatch email and you cannot track it.
Please try to avoid sending multiple emails as this duplicates the emails in our support inbox and might mean we take longer to reply. You should hear back from one of our Customer Happiness agents within 1/2 business days (Mon-Fri). During peak times like Christmas (November - January), this can increase to 3-4 business days, but we will do our absolute best to get back to you as quickly and as accurately as possible.
If you have already sent an email, please try not to contact us on social media or live chat about the same problem, as this again causes duplication and delays.