1. Support
  2. Troubleshooting
  3. General troubleshooting for Yoto Player

Why is the sound stuttering and what is that cloud icon?

Help with audio playback issues

What causes stuttering?

There are two main causes for audio stuttering while playing:

1. Connectivity

If the Yoto Player is too far away from the Wi-Fi router or internet bandwidth is limited, you may experience audio stuttering while streaming audio. This would mostly affect radio playback, or when you play cards for the very first time and before the content has downloaded to the Player.

To resolve:
try moving Yoto Player closer to your Wi-Fi router.

2. Yoto Player is busy / overloaded

Yoto Player may be trying to complete too many tasks at once causing it to slow down. This could cause audio to start buffering or to start cutting out. This can happen in a more obvious way when you first set up your Player and try to play several cards in a short period of time.

To resolve: 
if this happens after playing a new card for the first time, you may need to wait for a few hours to allow the content to download fully. You should insert and remove a new card, to allow it to download to Yoto Player. This is because content will only download when the Player is not being used, and has not cards inserted. (Parallel play and download is being developed)

You can check if your Yoto Player has any remaining content to download by navigating in the app to Players > Settings, and then looking for the Sync to Player status near the bottom of the screen.


What should I do if I am having these problems after just opening Yoto Player?

If you have just opened Yoto Player, and you are having playback issues, this may be because your Yoto Player has a long queue of audio files that it needs to download so it can play them from local memory.

For the very best results in this situation, and perhaps before you show it to the kids, you can take all of your cards and pop them into Yoto Player one by one. Then remove your final card and leave Yoto Player switched on, idle, on its dock and online, overnight. This will give Yoto Player ample time to download all the content, and when you come back to it the cards should play seamlessly.