Answers to common issues with connecting to Wi-Fi
Your Yoto Player needs to connect to the internet to play new cards and to download software updates.
When a card is played for the first time, the content will download to the Player so that you can play it offline in the future.
Tip: As with many electronic devices, most problems can be resolved by turning off and turning on again. See Yoto Player controls for more on this.
If your Player is unable to connect to Wi-Fi or hasn't been setup yet, you will see the white face icon on the display.
You'll need to run through setup to get your Player online.
- Signal strength - Yoto Player needs a decent Wi-Fi signal to function properly, especially during setup. Try moving the Player closer to your router if you have having Wi-Fi issues.
- Wi-Fi band - Yoto Player requires a 2.4GHz Wi-Fi band to operate - this is the standard and common band that all routers support. Make sure your router hasn't been configured to use 5Ghz band only as this will prevent the Player connecting
- Wi-Fi channel - Sometimes Wi-Fi channels can become congested. If you are having connection issues, you can try changing the Wi-Fi channel that your router operates on (see your router instructions on how to do this)
- Connection to the internet - It is possible for the Yoto Player to connect to your Wi-Fi router but not to the internet. In this case, the Player will display a green face icon. You should check your internet connection and possibly try restarting your router.