1. Support
  2. Troubleshooting
  3. General troubleshooting for Yoto Player

Yoto Player is showing an error message

What to do if your Player is having an issue and needs some attention

We've designed Yoto Player to work as smoothly as possible, as we know that being a parent is tough enough without spotty technology thrown into the mix!

But, Yoto Player is a really smart device, and sometimes smart things, like smart people, need some attention to keep them happy. If you've tried the other tips and troubleshooting guides in these support pages, and tried the old 'turn it off and on again' trick, and if your Player is displaying a message on the front display that isn't one of the expected ones, you should get in touch with us and we can help fix the issue.

Here is a list of all the display icons and what they mean.

If the icon you see is not shown there, please leave us a message here, and we will get back to you as soon as we can to resolve things.