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Yoto 

Get started with Yoto, general troubleshooting, Make Your Own Card step-by-step guides, delivery and returns, speak with our specialists, and more. 

Help Center Yoto

What's in the Box

Setting up your Yoto Player / Mini

Pairing your phone and your Player / Mini

Advice when giving a Player / Mini as a gift

Getting started

Controlling your player

Playing cards for the first time

Does my Yoto player need to be online to play content?

How much content can be stored on the Player / Mini for offline playback?

Charging the player's battery

How long does the battery take to charge?

How long does the battery last?

What each of the battery icons indicates

Battery level indicator

Using the Battery Saver mode

Using your player as a Bluetooth speaker

Using headphones with my player

Using the Yoto Player as a nightlight

Yoto Player (3rd Generation) wireless charging dock troubleshooting and specifications

Yoto Operating System (OS) updates

Yoto Beta Program

Using your player

Downloading the Yoto App

Using the Yoto App (iOS and Android)

How to remove or delete cards from the library

Using the Sleep Timer

Setting an Alarm

Yoto App updates

Using the Volume Limiter

Using the Yoto App

What is Yoto Club?

When do I receive my Yoto Club credits?

How can I choose my Club cards?

How do I manage my Yoto Club subscription?

I can't see my Yoto Club subscription when I'm logged in

Can I buy anything else with Club credits?

Where is Yoto Club available?

Can I have multiple memberships?

Yoto Club Collection

Why am I not getting the Club free shipping and 10% discount?

Can I change or upgrade my Yoto Club plan?

Can I gift a Yoto Club membership?

Subscription Auto-Renewal FAQ

Yoto Club

What are Yoto Cards made from?

Do you sell cards in different languages?

How to access cards in the Yoto App instantly after purchase

What are you doing to offer more inclusive content?

Sharing or gifting Yoto Cards

What are Digital Yoto Cards?

Yoto Cards

Introduction to Make Your Own

Record your own stories

Share audio remotely

How much content you can put on a Make Your Own Card?

Make a card from your own recordings and create playlists

Make a card from radio stations and podcasts in the Yoto app

Make a card from podcasts that are not in the Yoto app

Make a card from your own MP3 collection

Make a card from radio stations that are not in the Yoto app

How to add custom icons to your Make Your Own cards

Use a Make Your Own card to replace a Yoto Card

Adding files to a playlist from your phone

How to delete playlists and recordings from the app

Can I reuse a Make Your Own Card?

Friends and Family Safe Sharing Policy

Can I make cards from Spotify/Libby playlists?

Make Your Own

Why do I need an account?

How do I create and access my account?

Can I change my account's email address?

I can't log in to my Yoto account

What are Family Accounts?

Adding users to a Family Account

Adding players to your Family Account

Removing a user from a Family Account

How do I delete my account?

Account

How to tell if your Player is online

Wi-Fi and connection issues

Setting up your player on a different Wi-Fi

Using your phone as a hotspot

Player is frozen/unresponsive

How to reset your Yoto player

Sound stuttering / Display shows cloud icon

Yoto display icons

Error messages

Wi-Fi with Hyperoptic broadband or network name longer than 31 characters

Headphone port troubleshooting

Need more help?

General troubleshooting

Delivery partners and couriers

Delivery times and order tracking

Editing and cancelling orders

Returns

Where do we deliver to

Deliveries and returns

How do I reset my Player / Mini to factory conditions?

What age is Yoto Player / Mini suitable for?

How to prepare your Player / Mini for holidays?

How do I refer a friend?

What is Yoto's loyalty programme?

Is the Yoto Player / Mini waterproof?

How do I spend Yoto Tokens / Yoto Points?

How can I find a track played on Yoto Radio?

How often do you restock out-of-stock products?

How can I get birthday shoutout on Yoto Daily?

I have a 1st Generation (v1) Yoto Player, how do I set it up with the new Yoto App?

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