We’ve seen an increase in reports of Yoto Mini players not consistently recognising cards.

This can show up in one of two ways:

1. Card reads intermittently

• Yoto Mini may recognise the card only after several tries
• Recognition may occur only when the card is inserted at a certain depth
• The issue may affect some cards but not others
  
  

2. Card not read at all

• Yoto Mini does not respond to any card being inserted

We know this is especially frustrating, particularly during busy times like holidays or travel when you rely on your Yoto Mini most. We're really sorry for the inconvenience this may have caused.

What you can try 

Before running the checks below, please ensure your Yoto Mini is connected to Wi-Fi. Once online, try the steps below to help us diagnose the issue. 

1. If your Yoto Mini reads cards intermittently:

• Try several cards to see if the problem is isolated to one or more

• Insert each card slowly, check if the Yoto Mini recognises it at a specific point

• Check if the card gets recognised when scanned using the Yoto app (on NFC-enabled devices, you can simply hold a Yoto Card near to the top of the phone, and after being recognised, the Yoto App will open and play the card)

• If available, test the same card on another Yoto Player or Mini

2. If your Yoto Mini does not read any cards at all:

• Test several cards to confirm none are working

• Turn off Bluetooth Pairing in your Yoto Mini's settings:
   → Open the Yoto App > Settings > Select your Mini > Scroll to Bluetooth Pairing and toggle it off.

If, following these steps, you still need to submit a ticket to our Customer Happiness team, please provide a short video showing the issue in action. This will significantly speed up our diagnosis

What we’re doing 

Our team is actively investigating this issue, and we’ve identified the possible causes. In most cases, we can resolve them remotely by making a small change in your Yoto Mini's settings. Once updated, you'll be asked to restart the device and test again.

Only in rare cases is a replacement required, but should this be the case for you, our team will guide you through the process.

How to contact us

In both cases, please include the following when you contact us:

• A short video demonstrating the issue

• Your Mini’s Registration Code (You can find the registration code in your Yoto App, on the Settings page, by scrolling down near the end of the page of the affected Player.)

• Your Mini’s Serial Number (Printed on the base of the player, usually above a barcode)

You’ll find the live chat option right here in our help center, or you can email [email protected]

Thank you for your patience while we work to support affected users.