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General troubleshooting

Common issues and their resolutions.

I can't log in to my Yoto account

If you're not able to log in to your Yoto account and are not receiving a password reset email when requested, here are some things to try. You'd be surprised how often these fix it. If none of the above solves the problem, you could access your acco

How to tell if your Player is online

There are several reasons why you may need to know if your player is currently online, including the following:. Downloading content to the playerThe player needs to be online to download and store locally the audio content for each card. So to play

Wi-Fi and connection issues

If your player is unable to connect to Wi-Fi or hasn't been set up yet, you will see the white face icon on the display. VPN. Turn off VPN software on your setup phone during the setup process. Password. Ensure your network password doesn't contain s

Setting up your player on a different Wi-Fi

How to add new Wi-Fi details if you take your player to a new location, or if your home Wi-Fi details change. 1. Tap the Players option at the bottom of the Yoto app and tap the cog icon next to your player to go to the player settings screen. 2. Tap

Using your phone as a hotspot

Using your phone as a hotspot to get your Yoto player online means that you can play all of your content (including cards that haven’t downloaded, or streamed content like Yoto Radio or podcasts). It’s great for camping trips and holidays where you m

Player is frozen/unresponsive

Very rarely, your player may get in a bit of a panic and freeze. Here's what to do if that happens:. If the reset did not work, leave the player without charging until the battery drains (this may take up to 24 hours). Once the battery is drained, pu

How to reset your Player

If your player has become unresponsive or is behaving erratically, you may need to reset it. If the Player fails to turn off, you can perform a hard reset. To perform a hard reset:. Note: Performing a hard reset cuts the power to the Yoto brain and h

Sound stuttering / Display shows cloud icon

Help with audio playback issues. If your player is too far away from the Wi-Fi router or internet bandwidth is limited, you may experience audio stuttering while streaming audio. This would mostly affect radio playback, or when you play cards for the

My player is showing an error message

We've designed our players to work as smoothly as possible, as we know that being a parent is tough enough without spotty technology thrown into the mix!. But, they are really smart devices. And sometimes smart things, like smart people, need some at

Yoto display icons

A guide to the different icons that appear on the front display of your player. ConnectionThe player is offline and time is unknown - please run setup in the Yoto app to get the player online. ConnectionThe player is connected to Wi-Fi but not connec

Wi-Fi with Hyperoptic broadband or network name longer than 31 characters

How to fix a known issue Wi-Fi name (SSID) that is more than 31 characters. There is a rare, known, issue that causes our players not to connect to Wi-Fi with some Hyperoptic broadband connections. Your player works with Wi-Fi names (SSID) that are u

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