Card reading issues
If your Yoto player isn’t reading a Yoto card properly, here are a few quick things to try first
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General troubleshooting
Common issues and their resolutions.
I can't log in to my Yoto account
Common log-in issues
How to tell if your Yoto player is online
There are several reasons why you may need to know if your player is currently online
Wi-Fi and connection issues
Common issues with connecting your Yoto player to Wi-Fi
Setting up your player on a different Wi-Fi
How to add new Wi-Fi details if you take your player to a new location, or if your home Wi-Fi details change
Using your phone as a hotspot
How to stream online content using your phone as a hotspot
Player is frozen or unresponsive
What to do if your player has completely frozen
How to reset your Yoto player
If your player has become unresponsive or is behaving erratically, you may need to reset it
Sound stuttering or other playback issues
Help with common audio playback issues
Yoto display icons
A guide to the different icons that appear on the front display of your player
Error messages
A guide to error messages that may appear on the front display of your player
Wi-Fi with Hyperoptic broadband or network name longer than 31 characters
How to fix a known issue Wi-Fi name (SSID) that is more than 31 characters
Headphone port troubleshooting
If you're having trouble with your Yoto player's headphone port, please follow these steps to troubleshoot and resolve the issue
Yoto Player (3rd Generation) wireless charging dock troubleshooting and specifications
Troubleshooting issues with your Yoto Player (3rd Generation) charging dock
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