Common issues and their resolutions.
If you're not able to log in to your Yoto account and are not receiving a password reset email when requested, here are some things to try. You'd be surprised how often these fix it. If none of the above solves the problem, you could access your acco
There are several reasons why you may need to know if your player is currently online, including the following:. Downloading content to the playerThe player needs to be online to download and store locally the audio content for each card. So to play
If your player is unable to connect to Wi-Fi or hasn't been set up yet, you will see the white face icon on the display. VPN. Turn off VPN software on your setup phone during the setup process. Password. Ensure your network password doesn't contain s
How to add new Wi-Fi details if you take your player to a new location, or if your home Wi-Fi details change. 1. Tap the Settings option at the bottom of your Yoto App and tap the > icon next to your player to go to the player settings screen. 2. Tap
Using your phone as a hotspot to get your Yoto player online means that you can play all of your content (including cards that haven’t downloaded, or streamed content like Yoto Radio or podcasts). It’s great for camping trips and holidays where you m
Very rarely, your player may get in a bit of a panic and freeze. Here's what to do if that happens:. If the reset did not work, leave the player without charging until the battery drains (this may take up to 24 hours). Once the battery is drained, pu
If the Player fails to turn off, you can perform a hard reset. To perform a hard reset:. Note: Performing a hard reset cuts the power to the Yoto brain and helps it recover. You won't lose any content or Wi-Fi connection. In very rare and exceptional
Help with audio playback issues. If your player is too far away from the Wi-Fi router or internet bandwidth is limited, you may experience audio stuttering while streaming audio. This would mostly affect radio playback, or when you play cards for the
Please note that the same icons will be displayed on Yoto Player and Yoto Mini.
We've designed our players to work as smoothly as possible, as we know that being a parent is tough enough without spotty technology thrown into the mix!. But, they are really smart devices. And sometimes smart things, like smart people, need some at
How to fix a known issue Wi-Fi name (SSID) that is more than 31 characters. There is a rare, known, issue that causes our players not to connect to Wi-Fi with some Hyperoptic broadband connections. Your player works with Wi-Fi names (SSID) that are u
If you're having trouble with your Yoto Player's headphone port, please follow these steps to troubleshoot and resolve the issue:. As a first step, we recommend performing a hard reset of the Yoto Player. To do this:. Note: Performing a hard reset cu
How to contact our specialists to get more help.