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General troubleshooting

Common issues and their resolutions.

Card reading issues

If your Yoto player isn’t reading a Yoto card properly, here are a few quick things to try first

I can't log in to my Yoto account

Common log-in issues

How to tell if your Yoto player is online

There are several reasons why you may need to know if your player is currently online

Wi-Fi and connection issues

Common issues with connecting your Yoto player to Wi-Fi

Setting up your player on a different Wi-Fi

How to add new Wi-Fi details if you take your player to a new location, or if your home Wi-Fi details change

Using your phone as a hotspot

How to stream online content using your phone as a hotspot

Player is frozen or unresponsive

What to do if your player has completely frozen

How to reset your Yoto player

If your player has become unresponsive or is behaving erratically, you may need to reset it

Sound stuttering or other playback issues

Help with common audio playback issues

Yoto display icons

A guide to the different icons that appear on the front display of your player

Error messages

A guide to error messages that may appear on the front display of your player

Wi-Fi with Hyperoptic broadband or network name longer than 31 characters

How to fix a known issue Wi-Fi name (SSID) that is more than 31 characters

Headphone port troubleshooting

If you're having trouble with your Yoto player's headphone port, please follow these steps to troubleshoot and resolve the issue

Yoto Player (3rd Generation) wireless charging dock troubleshooting and specifications

Troubleshooting issues with your Yoto Player (3rd Generation) charging dock

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