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I can't log in to my Yoto account

Common log-in issues 

If you're not able to log in to your Yoto account and are not receiving a password reset email when requested, here are some things to try. You'd be surprised how often these fix it.

  • Check your spam folder 
  • Make sure you're using the email that you signed up with 
  • Check for typos


Try Sign up instead of Log in

If none of the above solves the problem, you could access your account by going through the sign up flow rather than logging in. 

Providing you own the player (and you can provide the 6 letter security code from the display) you'll be able to join the Family Account without losing any settings and also see the original email registered with the player.

In case you're not able to sign up because an account with this email already exists, please contact us, and we'll investigate for you.


Removing an email address

If the original email address you used is incorrect or not in use anymore and you wish to remove it from your Family account: 

  • Go to the Players section of the app
  • Tap the "three dots" menu next to the email address in question  
  • Choose Remove from Family Account


 



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