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Yoto 

Get started with Yoto, general troubleshooting, Make Your Own Card step-by-step guides, contact form and more. 

Help Center Yoto

What's in the Box

Setting up your Yoto Player / Mini

Pairing your phone and your Player / Mini

Advice when giving a Player / Mini as a gift

Getting started

Controlling your player

Playing cards for the first time

Does my player need to be online to play content?

How much content can be stored on the Player / Mini for offline playback?

Charging the player's battery

How long does the battery take to charge?

How long does the battery last?

What each of the battery icons indicates

Battery level indicator

Using the Battery Saver mode

Using your player as a Bluetooth speaker

Using headphones with my player

Using the Yoto Player as a nightlight

Yoto Player (3rd Generation) wireless charger specifications

Yoto operating system (OS) updates

Yoto Beta Program

Using your player

Downloading the Yoto App

Using the Yoto App (iOS and Android)

How to remove or delete cards from the library

Using the Sleep Timer

Setting an Alarm

Yoto App updates

Using the Yoto App

What is Yoto Club?

When do I receive my Yoto Club credits?

How can I choose my Club cards?

When will I receive my Club Cards?

Can I gift a Yoto Club membership?

How do I manage my Yoto Club subscription?

I can't see my subscription when I'm logged in

How do I reactivate my Yoto Club subscription?

Can I buy anything else with Club credits?

Where is Yoto Club available?

Can I have multiple memberships?

Yoto Club

What are Yoto Cards made from?

Do you sell cards in different languages?

How to access cards in the Yoto App instantly after purchase

What are you doing to offer more inclusive content?

Sharing or gifting Yoto Cards

Yoto Cards

Introduction to Make Your Own cards

Can I reuse a Make Your Own Card?

Record your own stories

How to make a card from your own recordings and create playlists

Make a card from your own MP3 collection

Adding files to a playlist from your phone

Make a card from radio stations and podcasts in the Yoto app

Make a card from radio stations that are not in the Yoto app

Make a card from podcasts that are not in the Yoto app

Share audio remotely

Friends and Family Safe Sharing Policy

How much content you can put on a Make Your Own Card?

Use a Make Your Own card to make a replacement for a lost card

How to add custom icons to your Make Your Own cards

How to delete playlists and recordings from the app

Can I make cards from Spotify/Libby playlists?

Make Your Own Cards

Why do I need an account?

How do I create and access my account?

Can I change my account's email address?

I can't log in to my Yoto account

What are Family Accounts?

Adding users to a Family Account

Adding players to your Family Account

Removing a user from a Family Account

How do I delete my account?

Account

How to tell if your Player is online

Wi-Fi and connection issues

Setting up your player on a different Wi-Fi

Using your phone as a hotspot to stream content

Player is frozen/unresponsive

How to reset your Player

Sound stuttering / Display shows cloud icon

My player is showing an error message

Yoto display icons

Wi-Fi with Hyperoptic broadband or network name longer than 31 characters

Still need help?

General troubleshooting

Delivery partners and couriers

Delivery times and order tracking

Editing and cancelling orders

Returns

Where do we deliver to

Deliveries and returns

How do I reset my Player / Mini to factory conditions?

What age is Yoto Player / Mini suitable for?

How to prepare your Player / Mini for holidays?

How do I refer a friend?

How can I get birthday shoutout on Yoto Daily?

What is Yoto's loyalty programme?

Is the Yoto Player / Mini waterproof?

I have a 1st Generation (v1) Yoto Player, how do I set it up with the new Yoto App?

How can I find a track played on Yoto Radio?

We'll guide you through unboxing, downloading the Yoto App, and getting connected to your Wi-Fi network.

A guide to player controls, and what icons displayed on the front mean.

How to download and use the Yoto App, add users, set up players and manage settings.

Information about Yoto Club, including how to pick your Yoto Club cards and managing your subscription.

What are the cards made from, what cards languages do we sell, and more.

Create your Make Your Own Cards by recording stories or music, from your audio library, or by linking to streamed audio.

How to create, navigate and manage your Yoto account.

A guide to delivery options, services and how we handle returns.

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