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Yoto 

Get started with Yoto, general troubleshooting, Make Your Own Card step-by-step guides, contact form and more. 

Help Center Yoto

What's in the Box

Setting up your Yoto Player / Mini

Pairing your phone and your Player / Mini

What are Family Accounts?

Adding users to a Family Account

Adding players to your Family Account

Advice when giving a Player / Mini as a gift

Getting Started

Controlling your player

Playing cards for the first time

Does my player need to be online to play content?

Charging the player's battery

What each of the battery icons indicates

Using your player as a Bluetooth speaker

Using the Yoto Player as a nightlight

Using your phone as a hotspot to stream content

Battery level indicator

Using the Battery Saver mode

Using headphones with my player

Yoto operating system (OS) updates

Yoto Beta Program

Using your player

Introduction to Creating and Sharing Make Your Own cards

Can I reuse a Make Your Own Card?

Record your own stories

How to make a card from your own recordings and create playlists

Make a card from your own MP3 collection

Adding files to a playlist from your phone

Make a card from radio stations and podcasts in the Yoto app

Make a card from radio stations that are not on the Yoto app

Make a card from podcasts that are not on the Yoto app

Sharing Audio Remotely

Friends and Family Safe Sharing Policy

How much content you can put on a Make Your Own Card?

Use a Make Your Own card to make a replacement for a lost card

How to add custom icons to your Make Your Own cards

How to delete playlists and recordings from the app

Can I make cards from Spotify/Libby playlists?

Make Your Own Cards

Why do I need an account?

How do I create and access my account?

Can I change my account's email address?

I can't log into my account

Account

What is Yoto Club?

How can I choose my club cards?

When will I receive my Club Cards?

Can I gift a Yoto Club membership?

How do I manage my Yoto Club subscription?

I can't see my subscription when I logged in

How do I reactivate my Yoto Club subscription?

How does the new Yoto Club work?

I'm an existing club member (joined before Oct 2022), how will I be billed?

Can I buy anything else with club credits?

Can I add extra items to my cart when choosing my Club Cards?

Where is club available?

Can I have multiple memberships?

Yoto Club

Downloading the Yoto App

Using the Yoto App (iOS and Android)

How to Remove/Delete Cards From the Library

Using the Sleep Timer

Set an Alarm

Removing a user from a Family Account

Yoto App updates

Using the Yoto App

Delivery partners and couriers

Delivery time and order tracking

Editing and cancelling orders

Returns

Where do we deliver to

Deliveries and returns

I can't log in to my Yoto account

How to tell if your Player is online

Wi-Fi and connection issues

Using your phone as a hotspot

Setting up Yoto Player on a different Wi-Fi

Player is frozen/unresponsive

How to reset your Player

Sound stuttering / Display shows cloud icon

My player is showing an error message

Yoto display icons

Network name (SSID) longer than 31 characters

Wi-Fi with Hyperoptic broadband

Get in touch

General Troubleshooting

How to access cards in the Yoto App instantly after purchase

How long does the battery last?

How long does the battery take to charge?

I have a first generation (v1) Yoto Player, how do I set it up with the new (v2) Yoto App?

What are you doing to offer more inclusive content?

Do you sell cards in other languages?

How do I refer a friend?

How can I get birthday shoutout on Yoto Daily?

What are Yoto Cards made from?

What is My Yoto Tokens programme?

Sharing and selling your Yoto Cards

How much content can be stored on the Player / Mini for offline playback?

How do I reset my Player / Mini to factory conditions?

Does the Yoto Player / Mini require access to internet?

Is the Yoto Player / Mini waterproof?

What age is Yoto Player / Mini suitable for?

How to prepare your Player / Mini for holidays?

We'll guide you through unboxing, downloading the Yoto App, and getting connected to your Wi-Fi network.

A guide to player controls, and what icons displayed on the front mean.

Information about Yoto Club including how to pick your Yoto Club cards and managing your subscription

A guide to delivery options, services and how we handle returns.

All collections

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