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Deliveries and returns

4 articles

A guide to delivery options, services and how we handle returns.



Information about delivery of Yoto products in the UK and internationally. As you are probably aware, the global supply chain isn’t working to its full potential right now, and we are not alone in being affected by that. This means that we have Yoto


Yoto Players, Yoto Minis, Yoto Cards, Yoto Card Packs or Yoto accessories purchased from yotoplay.com can be returned within 60 days of purchase, for any reason. Orders placed with third party retailers, including Amazon, must be returned via the ret

Delivery time and order tracking

Delivery time varies by location, please check the FAQs of your local yotoplay.com site for more information. Note: if the item you have purchased is in stock, we will aim to ship the next business day (that means not on the weekend). Our warehouse i

Editing and cancelling orders

You cannot cancel or update your order via the website once it has been placed. Please ensure you check your cart, shipping address and billing details before progressing to checkout. Contact us as soon as possible with the subject "Urgent Order XXXX