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Deliveries and returns

A guide to delivery options, services and how we handle returns.


Delivery partners and couriers

The delivery services that we use. UK: Royal Mail (standard untracked delivery, 3-5 working days), Yodel (standard tracked delivery, 3-5 working days) and Royal Mail (express delivery, 1-2 working days). USA and Canada: USPS (standard delivery, 3-5 w

Delivery times and order tracking

Delivery time varies by location, please check the FAQs of your local yotoplay.com site for more information. Note: if the item you have purchased is in stock, we will aim to ship the next business day (that means not on the weekend). Our warehouse i

Editing and cancelling orders

If you have made a mistake while placing an order. You will be able to cancel or edit your order for up to one hour after the order has been placed. This can be done through the confirmation email we sent to you for this order, or by logging into you


Orders placed with third party retailers, including Amazon, must be returned via the retailer. We do not accept returns on any cards received as part of Yoto Club unless they are found to be faulty and a replacement is needed. You can cancel your Yot

Where do we deliver to

We currently ship worldwide from uk.yotoplay.com, but there may be some countries where we cannot, due to high shipping costs or regulatory reasons*. This will be indicated at checkout. UK and international store: uk.yotoplay.com. USA store: us.yotop