Changed your mind? Here's how to return your order.

When purchased from yotoplay.com, you can return Yoto Players, Yoto Minis, Yoto Cards, Yoto Card Packs or Yoto supplied accessories within 60 days of purchase, for any reason.

Purchases made from the 1st of October to the end of the year can be returned within 60 days or by the following 31st of January (whichever is later).

The product must be undamaged, unopened (for Yoto Cards and Yoto Card Packs), with its original packaging, and with all the original contents. Return arrangements may vary by region (details below).

Returns Process for Yotoplay.com:

• Contact us via email ([email protected]) or live chat.
• We will make the best arrangements depending on your return type, location and general situation.
• Unless otherwise specified, if you are returning from an address in the UK, EU, USA, Canada, Australia or New Zealand, Yoto will cover the return shipping costs and will confirm arrangements during this process. Note: Yoto will only cover return shipping for products valued over £20. For products valued below this threshold, customers will be responsible for organising shipments to Yoto. To help reduce our environmental impact, please don’t send individual Yoto Cards back to us. Instead, gather several cards together and send them back as a group.
• If you are returning from outside one of those regions, then you will need to arrange and pay for the shipping. It is your responsibility to also arrange any insurance and packaging you deem appropriate, and you accept the responsibility of risk for any loss or damage during shipping.
• If Yoto is arranging your return, please note that you may need a printer to print the return label that we will email to you.
• Make sure you will include your order number with your returned parcel.
• Send the parcel, packaged to avoid any damage, from your local postal operator or drop-off point.
• Once we have received the product, and if the item is in satisfactory condition, we will refund your original payment within 5 working days.
• If the product is returned damaged, incomplete (for Yoto Cards and Card Packs, they must be returned complete and as sold), or not in the original packaging, this may result either in a reduction to your refund to compensate for the loss in value or the returned items will be shipped back to you.

3rd party retailers

If you purchased your Yoto product from Amazon or any other retailer, whether online or at a retail outlet, you must return them to your point of purchase. Different retailers will have different rules, so please be sure to check in advance of doing so.

All Policies and Processes remain subject to change at any time. Current versions will always be available to view at the Yotoplay website (click here to open in a new tab).