ReturnsUpdated 2 months ago

Yoto Players, Yoto Minis, Yoto Cards, Yoto Card Packs or Yoto accessories purchased from yotoplay.com can be returned within 60 days of purchase, for any reason*

• The product must be undamaged, with its original packaging, and with all the original contents
• Return arrangements may vary by region (details below)

Orders placed with third party retailers, including Amazon, must be returned via the retailer.

*Please note that we offer free returns of anything valued £20, €20, $20, CA$35, AU$38 or more, and purchased in our store, within 60 days from purchase date. If the total value of the returned products is lower, you will need to arrange and cover the cost of the return.

Returns Process

1. Use the Message Us button to start the return, and we will make the best arrangements depending on your return type, location and general situation. 
2. Please note that you will need a printer to print the return label that we will email to you.
3. Make sure you will include your order number with your returned parcel.
4. Send the parcel, packaged to avoid any damage, from your local Post Office.
5. Once we have received the product, and if the item is in satisfactory condition, we will refund your original payment.
6. If the product is returned damaged, incomplete (card packs need to be returned complete and as sold) or not in the original packaging, this may result either in a reduction to your refund to compensate for the loss in value, or your return being made available for your collection without refund.

If the total value of the returned items is above the previously mentioned threshold, Yoto will cover the cost of your return in the USA, UK, EU, Canada, Australian and New Zealand, and we will confirm arrangements when you apply for your return. 

You must, however, make sure that the shipping packaging is sufficient to avoid damage during shipping. 

We also ask that you make sure you keep a copy of the shipping documents (proof of postage) until your refund has been processed. 

If you have purchased from Amazon, please follow the instructions as described in your Amazon account.

If you purchased your items from any other retailer, whether online or at a retail outlet, you must return your product to the point of purchase.

Different retailers will have different rules regarding rights of return, so please be sure to check.

All Policies and Processes remain subject to change at any time. Current versions will always be available to view at the Yoto website.

Please find our full returns policy, with all the information you need to return an order, here.