Yoto Club is our subscription service. It’s like a VIP membership and monthly subscription rolled into one!

<h1 id="isPasted"><span style="color: rgb(248, 94, 65);">Yoto Club is our subscription service. It&#x2019;s like a VIP membership and monthly subscription rolled into one!</span></h1><p><span style="font-family: Inter;">Yoto Club is an entirely optional service.</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Inter;">If you choose to join Yoto Club, you can choose between three plans, each with monthly or annual billing options: &#xA0;</span></p><h2 dir="ltr" id><br></h2><h2 dir="ltr" id="explorer-plan">Explorer plan</h2><p dir="ltr"><span style="text-decoration: none; font-family: Inter; font-size: 16px;">&#xA3;3.99 / $4.99 / $6.99 CAD / $7.99 AUD / &#x20AC;4.99 per month</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Inter; font-size: 16px;">&#xA3;29.99 / $39.99 / $54.99 CAD / $59.99 AUD / &#x20AC;39.99 per year (equivalent to 4 months free)</span></p><ul><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;"><p dir="ltr"><span style="text-decoration: none;">Unlimited digital access to 140+ Yoto Original titles</span></p></li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;"><p dir="ltr"><span style="text-decoration: none;">New and exclusive content</span></p></li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;"><p dir="ltr"><span style="text-decoration: none;">Exclusive member offers and discounts</span></p></li></ul><p><span style="font-family: Inter;"><a href="https://yotoplay.com/yoto-club" target="_blank" rel="noopener noreferrer">Try the Explorer Yoto Club plan with a 14-days free trial!&#xA0;</a></span></p><p><span style="font-family: Inter;"><a href="https://yotoplay.com/yoto-club" target="_blank" rel="noopener noreferrer">Click here to learn more</a></span><a href="https://yotoplay.com/yoto-club" target="_blank" rel="noopener noreferrer">&#xA0;(link opens in a new tab).</a></p><p><span style="background-color: rgb(239, 239, 239); font-family: Inter;"><em>Note: if you don&#x2019;t cancel by the end of your 14-day free trial, your subscription will start automatically, and you&#x2019;ll be billed. <a href="https://support.yotoplay.com/en-US/how-do-i-manage-my-yoto-club-subscription-31582">For more information on how to manage Yoto Club subscriptions, click here to see relative article.</a></em></span></p><p><span style="font-family: Inter; font-size: 16px;"><br></span></p><h2 dir="ltr" id="collector-plan">Collector plan</h2><p dir="ltr"><span style="text-decoration: none; font-family: Inter; font-size: 16px;">&#xA3;7.99 / $9.99 / $12.99 CAD / $13.99 AUD per month,</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Inter; font-size: 16px;">&#xA3;69.99 / $89.99 / $114.99 CAD / $124.99 AUD per year (equivalent to 3 months free)</span></p><ul><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;"><p dir="ltr"><span style="text-decoration: none;">1 Club Credit per month to spend on 850+ Yoto Cards</span></p></li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;"><p dir="ltr"><span style="text-decoration: none;">Free shipping* on orders above &#xA3;12 / $15 USD / $20 CAD / $22 AUD&#xA0;</span></p></li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;"><p dir="ltr"><span style="text-decoration: none;">10% Yoto discount**</span></p></li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;"><p dir="ltr"><span style="text-decoration: none;">Everything in the Explorer Plan</span></p></li></ul><p><span style="font-family: Inter; font-size: 16px;"><br></span></p><h2 dir="ltr" id="collector-plan-1">Collector+ plan</h2><p dir="ltr"><span style="text-decoration: none; font-family: Inter; font-size: 16px;">&#xA3;12.99 / $16.99 / $21.99 CAD / $29.99 AUD per month</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Inter; font-size: 16px;">&#xA3;119.99 / $149.99 / $189.99 CAD / $199.99 AUD per year (equivalent to 3 months free)&#xA0;</span></p><ul><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;"><p dir="ltr"><span style="text-decoration: none;">2 Club Credits per month to spend on 850+ Yoto Cards</span></p></li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;"><p dir="ltr"><span style="text-decoration: none;">Free shipping* on orders above &#xA3;12 / $15 USD / $20 CAD / $22 AUD&#xA0;</span></p></li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;"><p dir="ltr"><span style="text-decoration: none;">10% Yoto discount**</span></p></li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;"><p dir="ltr"><span style="text-decoration: none;">Everything in the Explorer Plan</span></p></li></ul><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted"><em>*Free shipping will apply based on the net order value, after the application of discounts, sales and promotions. Anytime Club credits are used, the original value of the product will be counted toward the free shipping threshold.</em></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><em>**the 10% discount does not apply to Yoto Club subscriptions. Also, the discount does not stack with multiple Club subscriptions.</em></p><h2 id="-1"><br></h2><h2 id="isPasted">Where is Yoto Club available?&#xA0;</h2><p><span style="font-family: Inter;">The Collector and Collector+ plans of Yoto Club are currently only available for customers located in the following countries: United States, United Kingdom, Canada, Australia, New Zealand, Hong Kong, Singapore.</span></p><p><span style="font-family: Inter;">The Explorer tier of club is available worldwide, including European residents via the European store.</span></p><p><span style="font-family: Inter;">We are excited to bring all Yoto Club plans to more regions in the future!</span></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><h2 id="annual-club-make-your-own-discount">Annual Club Make Your Own discount</h2><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When you first sign up to any of the annual Yoto Club plan, you will also receive a <strong>one-time 30% discount on a single pack of&#xA0;</strong><a href="https://yotoplay.com/make-your-own" target="_blank" rel="noopener noreferrer">Make Your Own cards (click here to shop MYOs - link opens in a new tab)</a>. The discount will be automatically applied to your basket during checkout.&#xA0;</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://us.yotoplay.com/legal/yoto-club-terms-and-conditions" target="_blank" rel="noopener noreferrer">Click here to view the full Yoto Club terms and conditions (link opens in a new tab).</a></p>

What is Yoto Club?

​When you receive your Yoto Club credits will depend on whether you have a monthly or annual subscription

<h1 dir="ltr" id="when-you-receive-your-yoto-club-credits-will-depend-on-whether-you-have-a-monthly-or-annual-subscription"><span style="color: rgb(248, 94, 65);">When you receive your Yoto Club credits will depend on whether you have a monthly or annual subscription.</span></h1><h2 dir="ltr" id><br></h2><h2 dir="ltr" id="monthly">Monthly</h2><p dir="ltr"><span style="font-family: Inter;">If you are a Collector or Collector+ Yoto Club monthly member, you will receive your Club credits every month on the same day. You will also be billed for your Yoto Club plan on the same day.</span></p><h2 dir="ltr" id="annual">Annual</h2><p dir="ltr"><span style="font-family: Inter;">If you are an annual Yoto Club subscriber, your membership will automatically renew on the anniversary of your original sign up, and you will receive all of your yearly Yoto Club credits on that same day.</span></p><p dir="ltr" id="isPasted"><span style="text-decoration: none; font-family: Inter;">You will also be billed for your Yoto Club plan on the same day.&#xA0;</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Inter;">We will email you 7 days before your annual subscription is due to renew, so you can decide to stop the renewal by cancelling the subscription.</span></p><p dir="ltr"><span style="font-family: Inter;"><em><span style="background-color: rgb(239, 239, 239);">Note: if you were an annual Yoto Club subscriber <strong>before September 17th, 2024</strong>, any remaining Yoto Club credits for the year were issued to your account on that day.</span></em></span></p><p dir="ltr"><a href="https://us.yotoplay.com/legal/yoto-club-terms-and-conditions" target="_blank" rel="noopener noreferrer" id="isPasted">Click here to view the full Yoto Club terms and conditions (link opens in a new tab).</a></p><p dir="ltr"><br></p><h2 dir="ltr" id="changed-your-mind">Changed your mind?</h2><p dir="ltr"><span style="text-decoration: none; font-family: Inter;">It is not currently possible to move an existing Club membership between a monthly or annual version, or to change the membership&apos;s tier.&#xA0;</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Inter;">You can cancel Yoto Club any time, in the Yoto Club page of your account, on our website&#xA0;</span><span style="text-decoration: none; font-family: Inter;"><a href="https://support.yotoplay.com/en-US/how-do-i-manage-my-yoto-club-subscription-31582">(click here to&#xA0;</a></span><span style="font-family: Inter;"><a href="https://support.yotoplay.com/en-US/how-do-i-manage-my-yoto-club-subscription-31582"><span style="text-decoration:none;">see how to manage Yoto Club</span></a></span><span style="text-decoration: none; font-family: Inter;"><a href="https://support.yotoplay.com/en-US/how-do-i-manage-my-yoto-club-subscription-31582">)</a></span><span style="text-decoration: none; font-family: Inter;">.&#xA0;</span></p><p dir="ltr"><span style="text-decoration:none;"><a href="https://support.yotoplay.com/en-US/how-can-i-choose-my-club-cards-92367"><span style="font-family: Inter;">Click here to learn more about how to order Yoto Club cards.</span></a></span></p>

When do I receive my Yoto Club credits?

You can choose your Club cards directly in the Card Store on our website

<h1 dir="ltr" id="isPasted"><span style="color: rgb(244, 84, 54);">You can choose your Club cards directly in the Card Store on our website.&#xA0;</span></h1><p dir="ltr" id="isPasted"><br></p><p dir="ltr" id="isPasted"><span style="font-family: Inter;"><span style="font-size: 16px;">As a Yoto Club member, when you are logged in, you&apos;ll see a green bar above the cards, in the card store. This will show you the number of Club credits you have available (shown in the white circle).&#xA0;</span></span></p><p dir="ltr"><img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2025061809-3981cbf0-bec0-4fb7-8dec-94f6e1923bca-18a8a623-72b1-4a38-95d4-64c31de61243.png" class="fr-fic fr-fil fr-dib" alt="yotoplay.com card store"></p><h2 dir="ltr" id="isPasted"><br><br>How to filter Club cards on the Yoto website?</h2><ul><li dir="ltr" style="font-family: Inter;"><h2 id="go-to-the-top-section-of-the-website"><p dir="ltr">Go to the top section of the website</p></h2></li><li dir="ltr" style="text-decoration: none; font-family: Inter;"><p dir="ltr"><span style="text-decoration: none;">Click on &#x201C;Cards&#x201D; &gt; &#x201C;Shop all cards&#x201D;</span><br><span style="text-decoration:none;"><br><img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2025061808-a4162561-d5bc-4cde-9789-8302660db899-fb097651-f33a-41c2-b7ec-be58c3a0f132.png" id="isPasted" class="fr-fic fr-dib" alt="Yotoplay.com - shop all cards"></span></p></li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;" id="isPasted"><p dir="ltr"><span style="text-decoration: none;">On the cards page, you will see the &#x201C;Yoto Club&#x201D; toggle button above the cards.<br><br></span><img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2025061808-f92487c0-f7bf-4a22-aca5-0df03343a1dd-627357b8-1bd8-427a-88d3-e14060b46132.png" class="fr-fic fr-dib" alt="yotoplay.com - Yoto Cub filter"></p></li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;" id="isPasted"><p dir="ltr"><span style="text-decoration: none;">Click on the toggle button to filter all Club cards.&#xA0;</span></p></li></ul><p dir="ltr"><span style="text-decoration: none; background-color: rgb(239, 239, 239);"><em>Note: all cards included in our Club collection feature a small green tent icon at the bottom right of the card. As you browse the Card Store, anywhere you see that icon, you&apos;ll know you can get that card in exchange for Club credits.</em></span></p><ul><li dir="ltr" style="font-family: Inter; font-size: 16px;">When you have Club Credits available and select cards from the Club Collection, the cost will be removed from your basket<br><br></li><li style="font-family: Inter; font-size: 16px;"><p data-pm-slice="1 1 []" id="isPasted"><span style="text-decoration: none;" id="isPasted">Ensure that</span><span style="text-decoration: none;">&#xA0;the checkbox next to the card in your basket is checked.</span></p></li><li><p data-pm-slice="1 1 []" id="isPasted"><span style="text-decoration:none;"><span style="text-decoration:none;" id="isPasted"><img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2025061808-004d4978-bc37-44ef-8f12-89fe3186d7d4-5737497e-58e4-4fcf-8e31-8732e54422af.png" class="fr-fic fr-dib" alt="Basket - use club credits"></span></span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">You can apply the Club filter on its own, or with any of our existing Card Store filters:&#xA0;</span></p><ul><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Age Range</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Genre</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">New</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Language&#xA0;</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Authors and many more</span></p></li></ul></li></ul><p dir="ltr"><br><span style="text-decoration: none; font-family: Inter; background-color: rgb(239, 239, 239);">Note: currently, you won&apos;t be able to tell when your Club credits are due to expire, but we will email you in advance to let you know if any are due to expire soon.<br></span></p><h2 id><br></h2><h2 id="isPasted">Can I buy anything else with Club credits?</h2><p><span style="font-family: Inter;">Club Credits can only be used to redeem eligible content from our Card store.</span></p><p><span style="font-family: Inter;">You can combine Club Credits in your basket with normal payments to buy other items.</span></p><p><span style="font-family: Inter;"><a href="https://us.yotoplay.com/legal/yoto-club-terms-and-conditions" target="_blank" rel="noopener noreferrer" id="isPasted">Click here to view the full Yoto Club terms and conditions (link opens in a new tab).</a></span></p>

How can I choose my Club cards?

How to update your payment method, billing details, or cancel your subscription

<main style="box-sizing: inherit; display: block; overflow-wrap: break-word; color: rgb(22, 22, 22); font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: medium; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h1 id="how-to-update-your-payment-method-billing-details-or-cancel-your-subscription"><span style="color: rgb(244, 84, 54);">How to update your payment method, billing details, or cancel your subscription.</span></h1><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><span style="font-family: Inter;">Simply log in to your account on yotoplay.com, and select the Yoto Club tab.&#xA0;</span></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><span style="font-family: Inter;">From here, you will be able to:</span></p><h2 id="check-your-club-credits">Check your Club credits</h2><p>You will see a green bar with the number of Club credits in your account, and when your next Club credits are due.</p><p><span style="background-color: rgb(239, 239, 239);">Note: currently, you won&apos;t be able to tell when your Club credits are due to expire, but we will email you in advance to let you know if any are due to expire soon.</span></p><h2 id><br></h2><h2 id="check-your-active-club-subscriptions">Check your active Club subscriptions</h2><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">You will also see which Yoto Club plans you have in this account, their perks, and when they are set to renew. If you cancelled your Club subscription, you will see when it will expire.</p><h2 id="-1"><br></h2><h2 id="add-another-club-subscription">Add another Club subscription</h2><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">Click the <strong>Add another subscription</strong> button to purchase another Club subscription. You can have up to 5 active Club subscriptions in one account.</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><br></p><h2 id="update-or-cancel-your-club-subscriptions">Update or Cancel your Club subscriptions</h2><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><span style="font-family: Inter;">Click the <strong>Update/cancel plan</strong> button to:&#xA0;</span></p><ul><li style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 16px; line-height: 24px;"><span style="font-family: Inter;">Add or edit a Payment Method</span></li><li style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 16px; line-height: 24px;"><span style="font-family: Inter;">Update your Billing Information</span></li><li id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 16px; line-height: 24px;"><span style="font-family: Inter;">Cancel your Club subscription<br style="box-sizing: inherit;"></span></li></ul><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><span style="font-family: Inter;">Don&apos;t fancy Yoto Club any more? Just click on <em style="box-sizing: inherit; font-style: italic;">Cancel Subscription</em> button at the bottom of the page. You can re-purchase club at any time.</span></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">Cancelling your Yoto Club subscription, even if done within the 14 days from the signup, will not automatically issue a refund. You will need to contact us within 14 days from signup if you wish to receive a refund for your Club subscription.<a href="http://yotoplay.com/legal/yoto-club-terms-post-september-2024">&#xA0;For more information, please visit the Yoto Club terms and conditions page.</a></p><h2 dir="ltr" id="-2"><br></h2><h2 dir="ltr" id="isPasted">Can I change or upgrade my Yoto Club plan?&#xA0;</h2><p dir="ltr"><span style="text-decoration: none; font-family: Inter;">Currently, switching between plans or changing from a monthly to an annual plan within the same subscription is not yet supported. To make any changes, you&#x2019;ll need to cancel your existing plan and purchase a new one.</span></p><p><span style="text-decoration: none; font-family: Inter;"><span style="background-color: rgb(239, 239, 239);">Note: the subscription fee will not be prorated if you cancel early. Your plan will remain active until the end of the current billing cycle and will automatically deactivate thereafter.<br></span><br></span></p><h2 dir="ltr" id="-3"><br></h2><h2 dir="ltr" id="cant-see-your-yoto-club-subscription">Can&apos;t see your Yoto Club subscription?</h2><p>The email address you use to log in to the Yoto website needs to match the one you have used for the purchase of the Club subscription.</p><p><span style="color: rgb(22, 22, 22); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you have created an account with a different email address than the one you used to purchase Yoto Club, you will need to cancel the Club subscription and purchase it again from the correct email address.</span></p><p><span style="font-family: Inter;"><span style="font-family: Inter; background-color: rgb(239, 239, 239);" id="isPasted"><span style="box-sizing: inherit;">Note: y</span></span><span style="box-sizing: inherit; background-color: rgb(239, 239, 239);">ou cannot edit your email address, as this is associated with your Yoto Account. </span><span style="background-color: rgb(239, 239, 239);">It also won&apos;t be possible to move a Club subscription from the email address it was purchased under to a different account.</span></span></p></main>

How do I manage my Yoto Club subscription?

The Yoto Club Collection are Digital Yoto Cards available in the Yoto App, as part of your Club subscription

<h1 dir="ltr" id="isPasted"><span style="color: rgb(244, 84, 54); font-family: Inter;">What is the Yoto Club Collection?</span></h1><p><span style="font-family: Inter;"><br></span></p><p><span style="font-family: Inter;">It&#x2019;s a collection of Digital Yoto Cards available in the Yoto App, as part of your Club subscription.&#xA0;</span></p><p><span style="font-family: Inter;">When you are a Yoto Club member, you will find it in your Library, in the Yoto App.</span></p><p dir="ltr"><span style="font-family: Inter;">Like any Digital Card, you can link a Yoto Club collection card to a Make Your Own card using your phone or player. Once downloaded to your player, you can freely play the titles as long as your membership is active.</span></p><p><span style="font-family: Inter;"><br></span></p><h2 id="frequently-asked-questions">Frequently Asked Questions</h2><h3 id="is-the-collection-yoto-originals-only"><span style="font-family: Inter; font-size: 16px;">Is the collection Yoto Originals-only?</span></h3><p dir="ltr"><span style="font-family: Inter; font-size: 16px;">No, it also contains content from partners.<br></span></p><h3 dir="ltr" id><br></h3><h3 dir="ltr" id="will-you-be-adding-more-titles"><span style="font-size: 16px; font-family: Inter;">Will you be adding more titles?</span></h3><p dir="ltr"><span style="font-family: Inter; font-size: 16px;">Absolutely! We want to offer something for everyone in Yoto Club, and we&#x2019;re just getting started. If there&apos;s something you&apos;d love to see in the Yoto Club collection, let us know on <a href="https://yoto.space/content-suggestions" style="text-decoration:none;" target="_blank" rel="noopener noreferrer">Yoto Space (click here to open in a new tab).</a> &#xA0;<br></span></p><h3 id="-1"><br></h3><h3 id="will-you-be-adding-any-french-or-spanish-titles"><span style="font-size: 16px; font-family: Inter;">Will you be adding any French or Spanish titles?</span></h3><p dir="ltr"><span style="font-family: Inter; font-size: 16px;">Bien s&#xFB;r! We hope to offer multiple languages to Yoto Club as the collection grows. &#xA0;<br></span></p><h3 id="-2"><br></h3><h3 id="can-i-link-these-titles-to-make-your-own-cards-and-playlists"><span style="font-size: 16px; font-family: Inter;">Can I link these titles to Make Your Own cards and playlists?</span></h3><p dir="ltr"><span style="font-family: Inter; font-size: 16px;">Of course! Like any Digital Card, you can link a Yoto Club collection card to a Make Your Own card using your phone or player. Once downloaded to your player, you can freely play the titles as long as your membership is active and the card is within the Yoto Club collection. Please note that, at the moment, you can&apos;t add multiple titles to a single Make Your Own card or playlist.<br></span></p><h3 dir="ltr" id="-3"><br></h3><h3 dir="ltr" id="what-if-i-end-my-subscription-will-the-yoto-club-collection-audio-disappear-from-my-make-your-own-cards"><span style="font-size: 16px; font-family: Inter;">What if I end my subscription? Will the Yoto Club collection audio disappear from my Make Your Own cards?</span></h3><p dir="ltr"><span style="font-family: Inter; font-size: 16px;">If you cancel your subscription, you won&apos;t be able to play Yoto Club collection titles on your phone or player after your plan ends. Cards linked to a Make Your Own card won&apos;t play either, so you can reuse your MYO for something else in your library. You can continue listening to these titles by purchasing them from the Card Store or renewing your Yoto Club membership.<br></span></p><h3 id="-4"><br></h3><h3 id="how-come-the-cards-are-digital-only-why-not-just-add-more-physical-cards-to-the-club-collection"><span style="font-size: 16px; font-family: Inter;">How come the cards are Digital-only? Why not just add more physical cards to the Club collection?</span></h3><p><span style="font-family: Inter;">We&apos;ve made the extra Yoto Club collection digital for now so that it&apos;s easier to offer a wide variety to you quickly. You can also find physical versions of these popular titles in the Card Store.<br></span></p><h3 id="-5"><br></h3><h3 id="whats-a-digital-card-anyway"><span style="font-size: 16px; font-family: Inter;">What&#x2019;s a Digital Card anyway?</span></h3><p><span style="font-family: Inter; font-size: 16px;">Great question! Digital Cards feature the same inspiring audio, just without the physical card sent to you. They&apos;re instantly accessible when you add them to your library, and you can link one to a Make Your Own card if you want a physical copy. <a href="https://uk.yotoplay.com/blogs/yoto-journal/what-are-digital-yoto-cards" id="isPasted" style="text-decoration:none;">Click here to learn more about Digital Cards.</a></span></p><h3 id="-6"><span style="font-family: Inter; font-size: 16px;"><br></span></h3><h3 id="can-i-share-these-digital-cards-with-a-friend-who-isnt-a-yoto-club-member"><span style="font-size: 16px; font-family: Inter;">Can I share these Digital Cards with a friend who isn&apos;t a Yoto Club member?</span></h3><p><span style="font-family: Inter; font-size: 16px;">The Yoto Club collection is members-only, so they&apos;ll only work with players you have registered in your family. Of course, if your friend is a Yoto Club member, they can access the titles themselves via their own Yoto App.&#xA0;<br><br></span></p><h3 dir="ltr" id="-7"><br></h3><h3 dir="ltr" id="can-i-gift-yoto-club-collection-cards"><span style="font-size: 16px; font-family: Inter;">Can I gift Yoto Club collection cards?</span></h3><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-family: Inter; font-size: 16px;">Currently, you can&#x2019;t gift Digital Cards; however, you can buy a Yoto Club membership as a gift. Sound interesting?&#xA0;<a href="https://support.yotoplay.com/en-US/can-i-gift-a-yoto-club-membership-31580">Click here to learn more about Yoto Club.</a></span></p>

Yoto Club Collection

The Yoto Club benefits are tied to having an active membership

<h3 id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 600; font-size: 24px; line-height: 32px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: inherit; color: rgb(248, 94, 65);">The Yoto Club benefits are tied to having an active membership.</span></h3><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);">If you choose a Collector or Collector + membership, Yoto Club grants you with free standard domestic shipping (<a href="https://support.yotoplay.com/en-US/what-is-yoto-club-31573">click here for more details on everything that Yoto Club offers</a>) and 10% off everything in our store (except another Yoto Club subscription).</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);">These benefits are linked to the account where you have purchased Yoto Club, and are valid for as long as you have an active Club membership. You will lose them immediately if you choose to cancel your Club membership, even if you still have Club credits in your account.</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);">Please make sure to be <strong>logged into your Yoto account</strong> before or during the checkout process to benefit from these perks.</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);">If you still experience issues, don&apos;t hesitate to contact us for help!</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);"><br></p>

Why am I not getting the Club free shipping and 10% discount?

Unfortunately, we cannot support Yoto Club gifting at this time

<h1 id="unfortunately-we-cannot-support-yoto-club-gifting-at-this-time"><span style="color: rgb(244, 84, 54);">Unfortunately, we cannot support Yoto Club gifting at this time.</span></h1><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Due to technical limitations, Yoto Club, cannot be purchased using gift cards or other promotional codes at this time.</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><span style="box-sizing: inherit; -webkit-font-smoothing: antialiased;">We are working to improve the gifting of Yoto Club in the future.</span></span></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(22, 22, 22); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><span style="box-sizing: inherit; -webkit-font-smoothing: antialiased;">Many thanks for your understanding!</span></span></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><em><span style="font-family: Inter; font-size: 16px;box-sizing: inherit; background-color: rgb(239, 239, 239);"> Note: </span></em><em><span data-offset-key="7cgb7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;box-sizing: inherit; background-color: rgb(239, 239, 239);"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter;">It is currently not possible to move a Club subscription from the account / email address on which it was purchased to a different account / email address.&#xA0;</span></span></em><span style="box-sizing: inherit; background-color: rgb(239, 239, 239);"><em><span data-offset-key="7cgb7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-offset-key="9jhr1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-offset-key="fi3g6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter;">The monthly selection email will also have to be sent to the same email address used to purchase the Club subscription. </span></span><span data-offset-key="fi3g6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-offset-key="adt43-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-offset-key="109u4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 16px;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">As an alternative to moving your Club subscriptions, we recommend cancelling and purchasing it again from the correct account / email address&#xA0;<span style="text-decoration: none; font-family: Inter;" id="isPasted">&#xA0;</span><span style="text-decoration: none; font-family: Inter;"><a href="https://support.yotoplay.com/en-US/how-do-i-manage-my-yoto-club-subscription-31582">(click here to&#xA0;</a></span><span style="font-family: Inter;"><a href="https://support.yotoplay.com/en-US/how-do-i-manage-my-yoto-club-subscription-31582"><span style="text-decoration:none;">see how to manage Yoto Club</span></a></span><span style="text-decoration: none; font-family: Inter;"><a href="https://support.yotoplay.com/en-US/how-do-i-manage-my-yoto-club-subscription-31582">)</a></span><span style="text-decoration: none; font-family: Inter;">. </span></span></span></span></span></span></span></span></span></em></span></p>

Can I gift a Yoto Club membership?

Frequently asked questions about the renewal of Yoto Club subscriptions

<h1 id="frequently-asked-questions-about-the-renewal-of-yoto-club-subscriptions"><span style="color: rgb(248, 94, 65);">Frequently asked questions about the renewal of Yoto Club subscriptions.</span></h1><h2 id><br></h2><h2 id="why-didnt-my-subscription-auto-renew"><span style="font-family: Inter;">Why didn&#x2019;t my subscription auto-renew?</span></h2><p><span style="font-family: Inter;">During our migration to a new payment system, we encountered an issue with subscriptions that were originally paid via alternative payment methods like PayPal or Shop Pay. Unfortunately, these payment methods couldn&#x2019;t be transferred into our new system. As a result, your subscription didn&#x2019;t auto-renew as expected.</span></p><h2 id="-1"><br></h2><h2 id="will-i-lose-access-to-my-subscription-benefits"><span style="font-family: Inter;">Will I lose access to my subscription benefits?</span></h2><p><span style="font-family: Inter;">No, you won&#x2019;t lose access to anything you&#x2019;ve already paid for. Your subscription will remain active until the end of its current billing cycle.</span></p><h2 id="-2"><br></h2><h2 id="what-happens-when-my-subscription-ends"><span style="font-family: Inter;">What happens when my subscription ends?</span></h2><p><span style="font-family: Inter;">When your current subscription ends, it won&#x2019;t auto-renew. You&#x2019;ll need to manually subscribe again to continue enjoying your benefits.</span></p><h2 id="-3"><br></h2><h2 id="i-purchased-a-new-subscription-but-i-was-charged-twice-what-happened"><span style="font-family: Inter;">I purchased a new subscription, but I was charged twice. What happened?</span></h2><p><span style="font-family: Inter;">If you had an unresolved subscription from before the migration and purchased a new one, the old subscription may have charged you once a valid payment method was added. If this happened, please contact our Customer Happiness team so we can resolve the issue and refund any duplicate charges.</span></p><h2 id="-4"><br></h2><h2 id="why-did-this-happen"><span style="font-family: Inter;">Why did this happen?</span></h2><p><span style="font-family: Inter;">The issue occurred because we weren&#x2019;t able to migrate alternative payment methods like PayPal or Shop Pay to our new system. Without an active payment method, the auto-renewal process didn&#x2019;t trigger as expected.</span></p><h2 id="-5"><br></h2><h2 id="how-do-i-subscribe-again"><span style="font-family: Inter;">How do I subscribe again?</span></h2><p><span style="font-family: Inter;"><a href="https://yotoplay.com/yoto-club">Click here to visit our Yoto Club product page</a>, then choose your preferred subscription plan, and enter your payment details. This will create a new subscription moving forward.</span></p>

Subscription auto-renewal FAQ

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Yoto 

Information about Yoto Club, including how to pick your Yoto Club cards and managing your subscription.

Yoto Club

What's in the box

Setting up your Yoto Player / Mini

Pairing your phone and your Player / Mini

Advice when giving a Player / Mini as a gift

Getting started

Controlling your player

Playing cards for the first time

Does my Yoto player need to be online to play content?

How much content can be stored on the Player / Mini for offline playback?

Charging the player's battery

How long does the battery take to charge?

How long does the battery last?

Battery level indicator

Using the battery saver mode

Using your player as a Bluetooth speaker

Using headphones with my player

Using the Yoto Player as a nightlight

Yoto Operating System (OS) updates

Yoto Beta program

Using your player

Downloading the Yoto App

Using the Yoto App (iOS and Android)

How to remove or delete cards from the library

Using the Sleep Timer

Setting an Alarm

Using the Volume Limiter

Yoto App updates

Using the Yoto App

What are Yoto Cards made from?

Do you sell cards in different languages?

How to access cards in the Yoto App instantly after purchase

What are you doing to offer more inclusive content?

Sharing or gifting Yoto Cards

What are Digital Yoto Cards?

Yoto Cards

Introduction to Make Your Own

Record your own stories

Share audio remotely

How much content you can put on a Make Your Own Card?

Make a card from your own recordings and create playlists

Make a card from radio stations and podcasts in the Yoto app

Make a card from podcasts that are not in the Yoto app

Make a card from your own MP3 collection

Make a card from radio stations that are not in the Yoto app

How to add custom icons to your Make Your Own cards

Use a Make Your Own card to replace a Yoto Card

Adding files to a playlist from your phone

Can I reuse a Make Your Own Card?

Friends and Family Safe Sharing Policy

Can I make cards from Spotify/Libby playlists?

Make Your Own

Account FAQs

I can't log in to my Yoto account

What are Family Accounts?

Adding users to a Family Account

Adding players to your Family Account

Removing a user from a Family Account

Account

Card reading issues

How to tell if your Yoto player is online

Wi-Fi and connection issues

Setting up your player on a different Wi-Fi

Using your phone as a hotspot

Player is frozen or unresponsive

How to reset your Yoto player

Sound stuttering or other playback issues

Yoto display icons

Error messages

Wi-Fi with Hyperoptic broadband or network name longer than 31 characters

Headphone port troubleshooting

Yoto Player (3rd Generation) wireless charging dock troubleshooting and specifications