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FAQs

Answers to frequently asked questions.

How do I reset my Player / Mini to factory conditions?

A factory reset will delete all downloaded content and restore your Yoto to factory conditions

What age is Yoto Player / Mini suitable for?

Guidance on age range suitability for players and Yoto cards

How to prepare your Player / Mini for holidays?

Whether you’re soaring off to sunnier climes or packing up and hitting the road, get your Yoto Player or Yoto Mini ready for travel in 3 easy steps

How do I refer a friend?

Our loyalty program will allow you to give a 10% discount code to any of your friends on their first order with us, as well as having some benefits for you too!

What is Yoto's loyalty programme?

The Yoto loyalty programme explained

Is the Yoto Player / Mini waterproof?

Yoto Player and Yoto Mini are not waterproof

How can I find a track played on Yoto Radio?

You'll find the last 20 tracks played on Yoto Radio in Yoto Space

How often do you restock out-of-stock products?

We do our very best to keep our products in stock at all times, but sadly, sometimes, they may go temporarily out of stock

How can I get birthday shoutout on Yoto Daily?

Get a birthday message from Jake of Yoto Daily!

I have a 1st Generation Yoto Player, how do I set it up with the new Yoto App?

Help to get the 1st Generation Yoto Player (the one with blue buttons) onto Wi-Fi

What is the Yoto Creators program?

Creators are independent audio makers bringing their original stories, games, songs and more to Yoto Cards

How do I get more help?

If you need more help, you can count on us!