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Answers to frequently asked questions.

How do I reset my Player / Mini to factory conditions?

A factory reset will delete all downloaded content and restore your Yoto to factory conditions. Note: this will not remove the Yoto from your family account. If you are giving the Yoto to someone else, you should also remove it from your family accou

What age is Yoto Player / Mini suitable for?

Guidance on age range suitability for players and Yoto cards. Yoto Player and Yoto Mini are certified as suitable for children aged 3 and over. We have a wide range of music, stories and radio for children aged 0 - 12+. We're even hearing that adults

How to prepare your Player / Mini for holidays?

Off on a family adventure this summer? Whether you’re soaring off to sunnier climes or packing up and hitting the road, get your Yoto Player or Yoto Mini ready for travel in 3 easy steps:   Pick your Yoto CardsPop your cards into your player to start

How do I refer a friend?

This code will be unique for each use, generated through a link that you can share with friends and family. You will be able to share the link only if you are already a customer who has placed orders with us before. Note: using your own referral link

What is Yoto's loyalty programme?

As Yoto customers, you can earn token points:. Those points can then be redeemed for a free shipping voucher, or at checkout for a discount on your order. More information can be found here.

Is the Yoto Player / Mini waterproof?

Yoto Player and Yoto Mini are not waterproof. The Yoto Player and Yoto Mini are designed to be pretty robust, so you can simply clean it with normal, non-corrosive household products. If you need to clean them with liquids, be sure to disconnect the

How do I spend Yoto Tokens / Yoto Points?

Please note that only one code can be used per order, so you won't be able to spend the Tokens / Points if another code or promotion is already applied to your basket.

How can I find a track played on Yoto Radio?

You'll find the last tracks played on Yoto Radio here.

How often do you restock out-of-stock products?

You will find a 'Notify Me' button in the product page of out-of-stock products, which you can use to get notified when the item is back. If the product page is no longer found on our site, the product may have been discontinued, or is unavailable in

How can I get birthday shoutout on Yoto Daily?

To help all Yoto families get some Jake birthday joy, we've created this card, which has five different birthday messages for you to use. Simply tap here to add it to your Library. You can then play from the Yoto App to the Yoto Player, or link it to

I have a 1st Generation (v1) Yoto Player, how do I set it up with the new Yoto App?

To get your v1 Yoto Player online, follow these instructions:

How do I get more help?

If you need more help, you can count on us!. You can submit a ticket by using the 'Contact us'  button at the top of this page, or speak with one of our specialists by using the live chat 'Message us' button, found in the bottom right corner of this