How do I get more help?Updated a month ago

If you need more help, you can count on us!

You can submit a ticket by using the 'Contact us'  button at the top of this page, or speak with one of our specialists by using the live chat button, found in the bottom right corner of this page.

If you do not see the live chat, it could be because you are using a VPN or browsing from an old device which cannot load the widget. Another alternative is to email us at [email protected].

If you prefer calling us, the following numbers are free to call from their region. 

English language support, open from 9am to 5pm EST (Eastern Standard Time) and 9am to 5pm AEST (Australian Eastern Standard Time):

US/CA: +1 844 370 0426 

UK: 0800 048 5841 

Australia: 1800 202 477 

French language support, open from 9am to 5pm EST (Eastern Standard Time) only:

France: 0 805 98 05 35 

US/CA: +1 844 364 2473 

You can use this free website to convert time zones to your local.

If you're calling from other regions, you can use an exit code as prefix to call the US/CA numbers, as per below. 

+[REGION EXIT CODE] 844 370 0426 (English language)

+[REGION EXIT CODE] 844 364 2473 (French language)

International call rates may apply.

Tip: If you're getting in touch about your player, you can help us answer your question more quickly by telling us your Player Registration Code and whether you're using an iOS or Android phone. Once your player is set up, you'll find your Player Registration Code in the Yoto app under Players > Settings. It helps us identify your player quickly, so we can help you from the moment we hear from you.