More information about what the Yoto Mini Smart Cable is, its main features and how it works.

<img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2024040914-8a780c3a-47c8-4c85-a982-da6d2a2d37c6-mini-smart-cable-(450).png" style="width: 400px;" class="fr-fic fr-dib"> What is the Yoto Mini Smart Cable?The Yoto Mini Smart Cable works like a regular USB-C cable, with additional &#x2018;smart&#x2019; functionality to regulate the power delivered to your Yoto Mini&#xA0;<span style="font-size: 16px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">and help ensure safe charging at all times.Less time waiting to play &#x2014; The new Smart Cable uses a faster charging protocol, which means your Mini will be charged at 2x the normal charging speed when used with any power adapter rated 5W or higher.&#xA0;Smarter, safer charging &#x2014; Inside the Smart Cable is a small chip which communicates with the Yoto Mini. This keeps the battery charge within safe limits &#x2013; and minimizes the risk of overheating.Clearer visual cues &#x2014; When connected to a Yoto Mini and charging as normal, the Smart Cable LED will be lit up. If the cable needs to stop charging for any reason, the LED will blink, and a notice will appear on the Yoto Mini screen if necessary. FAQsHow do I know if my Yoto Mini is affected, and I need to use a Smart Cable?All Yoto Mini&apos;s manufactured between 2021 and 2023 must be charged with a Yoto Mini Smart Cable.&#xA0;Yoto Minis (2024 Edition) have a 14-digit Serial Number that either:<ul data-border="0" data-indent="0" data-stringify-type="unordered-list"><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Inter; font-size: 16px;">starts with 9FE, or;</li><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Inter; font-size: 16px;">starts with AFE, BFE, CFE, etc. going down the letters of the alphabet, or;</li><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Inter; font-size: 16px;">starts with AVC, BVC, CVC, etc., going down the letters of the alphabet, or;</li><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Inter; font-size: 16px;">ends with a dash H, or dash H7, or dash U, regardless of how it starts.</li></ul>Can I use this Yoto Mini Smart Cable with my Yoto Player (3rd Generation)?No, we recommend that the Yoto Mini Smart Cable is used only with your Yoto Mini.Will the Yoto Mini Smart Cable work with any USB-A power adapter?Yes, the smart charging cable will work with any USB-A power adapter with an output power rating of 5V/1A (5W) or greater.Can I use a normal USB-A power bank with the Yoto Mini Smart Cable?Yes, the smart charging cable should work with any standard USB-A power bank with an output power rating of 5V/1A (5W) or greater.Is it safe for my child to use the Yoto Mini Smart Cable to charge their Yoto Mini?No, as with any electronic device, chargers should only be handled by an adult and your Yoto Mini should be charged out of reach of children.Can I use the Yoto Mini Smart Cable with other devices in my home?We recommend that the Yoto Mini Smart Cable is used only with your Yoto Mini to provide the best level of charge. It will not damage other devices, but it may not charge them properly. More questions answered <a href="https://support.yotoplay.com/en-US/468426-86bf02424c8c425f959c668f6c2d76dc">here</a>.

Yoto Mini Smart Cable

More information on how to use your Yoto Mini Smart Cable and which adapter to use.

<h2 dir="ltr" id="isPasted">What is the Yoto Mini Smart Cable?</h2><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The Yoto Mini Smart Cable works like a regular USB-C cable, with additional &#x2018;smart&#x2019; functionality to regulate the power delivered to your Yoto Mini and help ensure safe charging at all times. <h3 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;" id="how-does-the-yoto-mini-smart-cable-work">How does the Yoto Mini Smart Cable work?</h3><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The Yoto Mini Smart Cable has been developed by Yoto working with independent battery and product safety experts. The smart cable contains a microprocessor chip that is able to communicate with the Yoto Mini to keep the battery charge within safe limits &#x2013; and minimize the risk of overheating.<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Additionally, the Yoto Mini Smart Cable uses a faster charging protocol, which means your Yoto Mini will be charged at 2x the normal charging speed when used with any power adapter rated 5W or higher. <span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">When connected to a Yoto Mini and charging as normal, the Yoto Mini Smart Cable LED will be lit up in full. A short press of the Yoto Mini power button will show the blue charging icon with an approximate battery level. The smart cable LED light will continuously blink and charging will stop if a fault has been detected. <h3 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;" id="can-i-continue-to-use-my-yoto-mini-while-i-wait-for-my-yoto-mini-smart-cable-to-arrive">Can I continue to use my Yoto Mini while I wait for my Yoto Mini Smart Cable to arrive?</h3><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">No. You should stop using your Yoto Mini manufactured between 2021 and 2023 immediately until you have received your Yoto Mini Smart Cable. Yoto Mini (2024) edition is unaffected and doesn&#x2019;t need the Yoto Mini Smart Cable to charge. It is, however, compatible with the Yoto Mini Smart Cable. <h3 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;" id="can-i-use-other-usb-c-charging-cable-alongside-the-new-yoto-mini-smart-cable-to-charge-my-yoto-mini">Can I use other USB-C charging cable, alongside the new Yoto Mini Smart Cable, to charge my Yoto Mini?</h3><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once you have received your Yoto Mini Smart Cable, you should only use this cable to charge your Yoto Mini&#xA0;<span id="isPasted" style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;;font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">if it was manufactured between 2021-2023. <h3 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;" id="is-it-safe-for-my-child-to-use-the-yoto-mini-smart-cable-to-charge-their-yoto-mini">Is it safe for my child to use the Yoto Mini Smart Cable to charge their Yoto Mini?</h3><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">No, as with any electronic device, chargers should only be handled by an adult and your Yoto Mini should be charged out of reach of children. <h3 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;" id="can-i-resell-or-gift-my-affected-yoto-mini">Can I resell or gift my affected Yoto Mini?</h3><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">All Yoto Minis manufactured between 2021 and 2023 must be sold or gifted&#xA0;<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">with<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;a Yoto Mini Smart Cable.&#xA0; <h3 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;" id="ive-read-that-yoto-is-also-issuing-a-software-update-for-the-yoto-mini-do-i-need-to-do-anything">I&#x2019;ve read that Yoto is also issuing a software update for the Yoto Mini. Do I need to do anything?</h3><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You don&#x2019;t need to do anything. The software update will be automatically carried out on any Yoto Mini connected to Wi-Fi and not being used. <h3 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;" id="ive-read-that-yoto-is-also-issuing-a-software-update-for-the-yoto-mini-how-will-i-know-if-this-has-taken-place">I&#x2019;ve read that Yoto is also issuing a software update for the Yoto Mini. How will I know if this has taken place?</h3><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">To check if the update has taken place, open the Yoto App, go to Players and open the Settings menu of your Yoto Mini. Scroll to the bottom of the Settings to check the Yoto OS version is v2.17.5 or higher.&#xA0; <h3 dir="ltr" style="line-height:1.2839972727272726;margin-top:12pt;margin-bottom:12pt;" id="will-using-the-yoto-mini-smart-cable-mean-the-battery-charge-wont-last-as-long">Will using the Yoto Mini Smart Cable mean the battery charge won&#x2019;t last as long?</h3><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Both the Yoto Mini Smart Cable and the software update will restrict the maximum charge level to protect the battery. We have already been able to introduce optimizations to the Yoto Mini software to reduce the impact on battery life. Further optimizations will be released following shipping of the Yoto Mini Smart Cable. Any impact on run time and user experience should be minimal. &#xA0; &#xA0; <h3 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;" id="will-the-yoto-mini-smart-cable-work-with-any-usb-a-power-adapter">Will the Yoto Mini Smart Cable work with any USB-A power adapter?</h3><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Yes, the smart charging cable will work with any USB-A power adapter with an output power rating of 5V/1A (5W) or&#xA0;greater. If you find that your Smart Cable is on, with the solid LED light showing, but your device is not charging, we recommend you try an alternative power brick. Please get in touch with us for further support.&#xA0; <h3 dir="ltr" id="can-i-use-a-normal-usb-a-power-bank-with-the-yoto-mini-smart-cable">Can I use a normal USB-A power bank with the Yoto Mini Smart Cable?</h3><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Yes, the smart charging cable should work with any standard USB-A power bank with an output power rating of 5V/1A (5W) or greater. If, for any reason, your cable isn&apos;t working as expected, please contact us for further support.&#xA0; <h3 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;" id="can-i-use-the-yoto-mini-smart-cable-with-other-devices-in-my-home">Can I use the Yoto Mini Smart Cable with other devices in my home?</h3><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We recommend that the Yoto Mini Smart Cable is used only with Yoto Minis sold between 2021-2023&#xA0;<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">to provide the best level of charge.&#xA0;<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If used with another device, it will not damage that device, but it may not charge it.&#xA0; <h3 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;" id="does-this-issue-affect-my-yoto-mini-guarantee">Does this issue affect my Yoto Mini guarantee?</h3><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">No, your Yoto Mini guarantee is still valid. Please send us a message on this support page or email hello@yotoplay.com&#xA0;<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">should you have any other issues with your Yoto Mini.

Using your Yoto Mini and Yoto Mini Smart Cable

Details regarding the process of ordering your Yoto Mini Smart Cable and how to obtain your “thank you” voucher.

<h2 id="ordering-a-smart-cable">Ordering a smart cable</h2><h3 id="do-i-have-to-pay-shipping-costs-for-the-yoto-mini-smart-cable">Do I have to pay shipping costs for the Yoto Mini Smart Cable?</h3>No, you don&#x2019;t have to pay any shipping costs for your first free Yoto Mini Smart Cable. One Yoto Mini Smart Cable will be shipped free of charge for each Yoto Mini. If you buy additional Smart Cables, normal shipping charges apply. <h3 id="i-have-more-than-one-yoto-mini-can-i-get-more-than-one-yoto-mini-smart-cable">I have more than one Yoto Mini. Can I get more than one Yoto Mini Smart Cable?</h3>Yes, you can register to receive one Yoto Mini Smart Cable for each Yoto Mini that you own. Please register each Yoto Mini separately using the serial number found on the bottom of your Yoto Mini. You can also buy additional Smart Cables <a href="http://yotoplay.com/products/yoto-mini-smart-cable" id="isPasted">here</a>.<h3 id> </h3><h3 id="i-would-like-more-than-one-yoto-mini-smart-cable-can-you-send-me-additional-cables">I would like more than one Yoto Mini Smart Cable. Can you send me additional cables?</h3>One Yoto Mini Smart Cable will be provided free of charge per Yoto Mini. Additional Yoto Mini Smart Cables are available to purchase on our website <a href="http://yotoplay.com/products/yoto-mini-smart-cable">here</a>. <h3 id="i-didnt-buy-my-yoto-mini-from-yoto-directly-can-i-still-get-a-yoto-mini-smart-cable">I didn&#x2019;t buy my Yoto Mini from Yoto directly, can I still get a Yoto Mini Smart Cable?&#xA0;</h3>Yes, all registered Yoto Mini users are eligible for one free Yoto Mini Smart Cable. <h3 id="what-if-i-sold-or-gifted-my-yoto-mini">What if I sold or gifted my Yoto Mini?</h3>We will contact all registered users, but if you sold or are the gift giver and not the user, please notify the recipient of the need to only use a Yoto Mini Smart Cable. One Yoto Mini Smart Cable will be provided free of charge per Yoto Mini registered. Registered users need to insert the serial number found on the bottom of their Yoto Mini on <a href="http://yotoplay.com/recall">this web page</a>. A Yoto Mini Smart Cable will then be dispatched. <h3 id="how-long-will-it-take-for-the-yoto-mini-smart-cable-to-arrive">How long will it take for the Yoto Mini Smart Cable to arrive?</h3>The free Yoto Mini Smart Cables will be shipped free of charge, using a tracked courier service, arriving between 2-8 working days from shipping. You will get confirmation emails both when you order, and also when your order ships, along with a tracking number and tracking link. Additional Smart Cables purchased in our store will have normal shipping charges and times. <h3 id="does-the-yoto-mini-smart-cable-need-to-be-sent-to-the-address-where-my-usual-yoto-orders-go">Does the Yoto Mini Smart Cable need to be sent to the address where my usual Yoto orders go?</h3>No, you can choose any address for the Yoto Mini Smart Cable to be sent. &#xA0;&#xA0; <h3 id="what-happens-if-i-lose-my-yoto-mini-smart-cable-how-do-i-order-a-new-one">What happens if I lose my Yoto Mini Smart Cable, how do I order a new one?</h3>One cable will be provided free of charge per Yoto Mini. In the event that you lose your cable, additional Yoto Mini Smart Cables are available to purchase on our website <a href="http://yotoplay.com/products/yoto-mini-smart-cable" id="isPasted">here</a>. <h3 id="what-will-the-yoto-mini-smart-cable-look-like">What will the Yoto Mini Smart Cable look like?&#xA0;</h3>The Smart Cable is 1 meter long and weighs 30 grams.&#xA0;<img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2024040913-3a655308-7019-4ba3-b28f-f4ce464e84a0-22869_wire_final.png" style="width: 350px;" class="fr-fic fr-dib"> <h2 id="voucher">Voucher</h2><h3 id="how-do-i-claim-my-voucher-which-has-been-offered">How do I claim my voucher which has been offered?&#xA0;</h3>You will receive a follow-up email four weeks after your Yoto Mini Smart Cable has been shipped, with your unique voucher code to spend on any item on the Yoto website. We apologize that we are unable to send these sooner. This will be a manual rather than automated process, plus we want to ensure our warehouses prioritize Yoto Mini Smart Cable shipments in the first instance.&#xA0; <h3 id="how-much-is-the-voucher-worth">How much is the voucher worth?&#xA0;</h3>We are offering a USD$20 / CA$30 / AU$30 / &#xA3;15 / &#x20AC;15 voucher, per Yoto Mini, which can be redeemed against any product on the Yoto website. <h3 id="how-do-i-use-my-voucher">How do I use my voucher?&#xA0;</h3>The voucher can be redeemed against any product on the Yoto website, including hardware. You will be able to insert your voucher code at checkout on our online store. You can stack them against multiple products and against shipping fees - much like a gift card. The voucher will be valid for 6 months from the day you receive it, and you can use your voucher on multiple purchases until you&apos;ve used the entire amount. <h3 id="how-many-vouchers-will-i-get">How many vouchers will I get?</h3>You will receive one email with a total voucher amount that reflects how many Smart Cables you ordered. For example, if your household has ordered two Smart Cables, you will receive an email with a voucher totaling USD$40 / CA$60 / &#xA3;30 / &#x20AC;30. <h2 id="other-yoto-products">Other Yoto Products</h2><h3 id="is-the-yoto-player-affected-by-this-issue">Is the Yoto Player affected by this issue?</h3><span id="isPasted" style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">This only affects owners of Yoto Mini manufactured between 2021 and 2023. No other Yoto products are affected, as this type of battery is only used in the Yoto Mini. Yoto Mini (2024 edition) uses a new battery from a different supplier, so is also unaffected. <h3 id="can-i-use-this-yoto-mini-smart-cable-with-my-yoto-player-3rd-generation">Can I use this Yoto Mini Smart Cable with my Yoto Player (3rd Generation)?</h3>No, we recommend that the Yoto Mini Smart Cable is used only with your Yoto Mini sold between 2021-2023. <h3 id="do-i-need-to-do-anything-with-my-yoto-player">Do I need to do anything with my Yoto Player?</h3>Yoto Players and Yoto Mini (2024 edition) are not affected by this issue, and you should continue to use them as normal. <h2 id="isPasted">Yoto Mini (2024 Edition)</h2><h3 dir="ltr" id="isPasted" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">How can I distinguish between Yoto Mini (2024 Edition) and older Yoto Minis?</h3> Yoto Minis (2024 Edition) have a 14-digit Serial Number that either:<ul data-border="0" data-indent="0" data-stringify-type="unordered-list"><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Inter; font-size: 16px;">starts with 9FE, or;</li><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Inter; font-size: 16px;">starts with AFE, BFE, CFE, etc. going down the letters of the alphabet, or;</li><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Inter; font-size: 16px;">starts with AVC, BVC, CVC, etc., going down the letters of the alphabet, or;</li><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Inter; font-size: 16px;">ends with a dash H, or dash H7, or dash U, regardless of how it starts.</li></ul>You can find the 14-digit serial number on the base of the unit. &#xA0; <h3 id="whats-changed-in-yoto-mini-2024-edition">What&#x2019;s changed in Yoto Mini (2024 Edition)?</h3>Yoto Mini (2024 Edition) has a new, improved battery from a different supplier than Yoto Minis manufactured between 2021 and 2023. Yoto Mini (2024 Edition) has 32Gb of memory storage for around 500 hours of audio. <h3 dir="ltr" id="does-yoto-mini-2024-edition-have-a-yoto-mini-smart-cable-included">Does Yoto Mini (2024 Edition) have a Yoto Mini Smart Cable included?</h3>No. Yoto Mini (2024 Edition) is not subject to the safety update of April 2024, and does not need the Yoto Mini Smart Cable to charge. <h3 id="does-yoto-mini-2024-edition-need-to-be-charged-with-the-yoto-mini-smart-cable">Does Yoto Mini (2024 Edition) need to be charged with the Yoto Mini Smart Cable?</h3>No. Yoto Mini (2024 Edition) doesn&#x2019;t need the Yoto Mini Smart Cable to charge. It is, however, compatible with the Yoto Mini Smart Cable.&#xA0; <h3 id="will-yoto-mini-2024-edition-work-with-the-yoto-mini-smart-cable">Will Yoto Mini (2024 Edition) work with the Yoto Mini Smart Cable?</h3>Yes. Whilst Yoto Mini (2024 Edition) doesn&#x2019;t need the Yoto Mini Smart Cable to charge, it will work to charge the Yoto Mini (2024 Edition).&#xA0; <h3 id="can-i-use-my-voucher-toward-a-yoto-mini-2024-edition">Can I use my voucher toward a Yoto Mini (2024 Edition)?</h3>Yes. Vouchers can be used to purchase any product in the Yoto store. <h3 id="how-can-you-be-sure-that-the-battery-is-safe-in-yoto-mini-2024-edition">How can you be sure that the battery is safe in Yoto Mini (2024 Edition)?</h3>We have done extensive testing and certification with independent test labs and supplier auditing to prove the high quality of the battery.

Yoto Mini Smart Cable FAQs

<h2 id="if-you-have-more-questions-about-the-yoto-mini-smart-cable-or-need-help-ordering-we-have-set-up-a-phone-helpline">If you have more questions about the Yoto Mini Smart Cable or need help ordering, we have set up a phone helpline.</h2> Please note that the helpline is dedicated only to answering questions on the Smart Cable, such us how to order it and use it. If you need support with anything else, such as technical support with any Yoto product, the delivery of an order, or troubles with your Yoto account, please use instead the live chat button on this page, or email <a href="mailto:hello@yotoplay.com">hello@yotoplay.com</a>The following numbers are free to call from their region.&#xA0; English language support, open from 9am to 5pm EST (Eastern Standard Time) and 9am to 5pm AEST (Australian Eastern Standard Time):US/CA: +1 844 370 0426&#xA0;UK: 0800 048 5841&#xA0;Australia: 1800 202 477&#xA0;French language support, open from 9am to 5pm EST (Eastern Standard Time) only:France: 0 805 98 05 35&#xA0;US/CA: +1 844 364 2473&#xA0; You can use <a href="https://dateful.com/time-zone-converter" rel="noopener noreferrer" target="_blank">this free website</a> to convert time zones to your local.<br style="box-sizing: inherit; color: rgb(209, 210, 211); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(34, 37, 41); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 id="isPasted">If you&apos;re calling from other regions, you can use an exit code as prefix to call the US/CA numbers, as per below.&#xA0;</h3>+[REGION EXIT CODE] 844 370 0426 (English language)+[REGION EXIT CODE] 844 364 2473 (French language)International call rates may apply.

Talk to us about the Yoto Mini Smart Cable

Information and Frequently Asked Questions about the UK plug adaptor for 2nd Generation Yoto Player

<h2 dir="ltr" id><iframe width="100%" src="https://www.youtube.com/embed/nZuGK4rPy4U??si=4YIfCA0Sq408AeNr&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></h2><h1 id="-1"> </h1><h1 id="frequently-asked-questions">Frequently Asked Questions</h1><h2 dir="ltr" id="how-do-i-know-if-my-2nd-generation-charger-is-affected">How do I know if my 2nd Generation charger is affected?</h2>If you own an affected Yoto Player (2nd Generation) manufactured and sold between 2021 and 2023, you will have received a message from us via email and in the Yoto App. You can also recognise affected 2nd Generation chargers by checking:<ol><li style="font-family: Inter;">If your 2nd Generation charger has an interchangeable three-pronged (UK Type G) pin and</li><li style="font-family: Inter;">If your 2nd Generation charger has a Yoto logo on the front and</li><li style="font-family: Inter;">If the rating plate of the charger contains the Mass Power icon and logo.</li></ol>You can also compare your product to the images below, where the impacted product is circled in red. <h2 id="-2"><img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2024110117-39fa7550-3eb2-4770-91cf-94b6ab127c3f-v2%20charger%20uk%20plug%20comparison%20front.jpg" style="width: 500px;" class="fr-fic fr-dib"></h2><img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2024110117-8a76d776-eebc-4f17-a337-57d683194e5b-v2%20charger%20uk%20plug%20comparison%20side.jpg" style="width: 500px;" class="fr-fic fr-dib"><h2 dir="ltr" id="where-can-i-find-the-discount-code-to-order-my-free-replacement-pin">Where can I find the discount code to order my free replacement pin?&#xA0;</h2>If your 2nd Generation charger is affected, the Yoto account holder will receive an email from us and communication in the Yoto App, which will include the code to order your free replacement part. If you have not received this email or App notice, and you believe that your 2nd Generation charger is affected, please email pictures of the back and front of your charger, along with Registration Code and Serial Number to&#xA0;<a href="mailto:hello@yotoplay.com" style="text-decoration:none;">hello@yotoplay.com</a>.&#xA0; <h2 dir="ltr" id="i-have-more-than-one-yoto-player-2nd-generation-with-an-affected-charger-can-i-order-more-than-one">I have more than one Yoto Player 2nd Generation with an affected charger, can I order more than one?&#xA0;</h2>You will be able to order one free replacement part for each affected Yoto Player 2nd Generation that you own. Add the replacement pins to your basket and adjust quantity as needed, and use the provided code to place your free order. If you have multiple chargers for one Yoto Player (2nd Generation), please contact our team on&#xA0;<a href="mailto:hello@yotoplay.com" style="text-decoration:none;">hello@yotoplay.com</a>.&#xA0; <h2 dir="ltr" id="how-long-will-it-take-to-arrive">How long will it take to arrive?</h2>We will send the replacement part as soon as possible and you will receive an email when it has been dispatched. Expected delivery will be early January 2025.&#xA0; <h2 dir="ltr" id="can-i-use-my-yoto-player-2nd-generation-whilst-i-wait-for-the-replacement-pin-to-arrive">Can I use my Yoto Player 2nd Generation whilst I wait for the replacement pin to arrive?</h2>Whilst you wait for the replacement UK plug adaptor, you can continue using your Yoto Player, but we advise you to take extra care when charging it. In the unlikely scenario that the interchangeable pin breaks, please do not attempt to remove the rest of the unit from the wall. Removal should only be attempted when the electricity supply has been shut down at the mains. As always, only adults should be responsible for charging and all electrical plugs should be kept out of reach of young children. For more information on safe listening, please visit our&#xA0;<a href="https://uk.yotoplay.com/legal/product-safety" style="text-decoration:none;">Product Safety</a>&#xA0;pages. <h2 dir="ltr" id="will-it-be-hard-to-replace-the-pins">Will it be hard to replace the pins?&#xA0;</h2>This is a very simple removal and replacement process. Step-by-step instructions on how to slide in the new interchangeable pin will be provided with the product, and you can speak to one of our support specialists via live chat, phone or email if you have any questions. Video instructions can also be found at the top of this very page. <h2 dir="ltr" id="what-should-i-do-with-the-original-pin">What should I do with the original pin?</h2>Once you have received a replacement UK plug adaptor, the original should not be used again. Instead, original pin attachments can be disposed of as waste electrical equipment (WEEE) at your local Household Waste Recycling Centre or electrical retailer. &#xA0; <h2 dir="ltr" id="what-further-support-is-available">What further support is available?</h2>For any questions or issues, you can email us at&#xA0;<a href="mailto:hello@yotoplay.com" style="text-decoration:none;">hello@yotoplay.com</a>&#xA0;or use the live chat found on this page. One of our specialists will be available to assist you 24 hours a day, Monday through Friday.

UK plug adaptor for 2nd Generation Yoto Player

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