Yoto Mini Battery Replacement Kit

Information and Frequently Asked Questions about the UK plug adaptor for 2nd Generation Yoto Player

<h2 dir="ltr" id><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/nZuGK4rPy4U??si=4YIfCA0Sq408AeNr&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"><span class="fr-mk" style="display: none;">&#xA0;</span><span class="fr-mk" style="display: none;">&#xA0;</span></iframe></span></h2><h1 id="-1"><br></h1><h1 id="frequently-asked-questions"><strong><span style="color: rgb(244, 84, 54);">Frequently Asked Questions</span></strong></h1><h2 dir="ltr" id="how-do-i-know-if-my-2nd-generation-charger-is-affected">How do I know if my 2nd Generation charger is affected?</h2><p dir="ltr"><span style="font-family: Inter;">If you own an affected Yoto Player (2nd Generation) manufactured and sold between 2021 and 2023, you will have received a message from us via email and in the Yoto App. You can also recognise affected 2nd Generation chargers by checking:</span></p><ol><li style="font-family: Inter;"><p>If your 2nd Generation charger has an interchangeable three-pronged (UK Type G) pin and</p></li><li style="font-family: Inter;"><p>If your 2nd Generation charger has a Yoto logo on the front and</p></li><li style="font-family: Inter;"><p>If the rating plate of the charger contains the Mass Power icon and logo.</p></li></ol><p><span style="font-family: Inter;">You can also compare your product to the images below, where the impacted product is circled in red.<br></span></p><h2 id="-2"><img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2024110117-39fa7550-3eb2-4770-91cf-94b6ab127c3f-v2%20charger%20uk%20plug%20comparison%20front.jpg" style="width: 700px;" class="fr-fic fr-dib" alt="UK plug adaptor - front view"></h2><p style="text-align: center;"><img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2024110117-8a76d776-eebc-4f17-a337-57d683194e5b-v2%20charger%20uk%20plug%20comparison%20side.jpg" style="width: 700px;" class="fr-fic fr-dib" alt="UK plug adaptor - side view"></p><h2 dir="ltr" id="where-can-i-find-the-discount-code-to-order-my-free-replacement-pin"><span style="font-family: Inter;">Where can I find the discount code to order my free replacement pin?&#xA0;</span></h2><p dir="ltr"><span style="font-family: Inter;">If your 2nd Generation charger is affected, the Yoto account holder will receive an email from us and communication in the Yoto App, which will include the code to order your free replacement part. If you have not received this email or App notice, and you believe that your 2nd Generation charger might be affected, please email pictures of the back and front of your charger, along with Registration Code and Serial Number to <a href="mailto:hello@yotoplay.com" style="text-decoration:none;">hello@yotoplay.com</a>.&#xA0;</span></p><p><span style="font-family: Inter;"><br></span></p><h2 dir="ltr" id="i-have-more-than-one-yoto-player-2nd-generation-with-an-affected-charger-can-i-order-more-than-one">I have more than one Yoto Player (2nd Generation) with an affected charger, can I order more than one?&#xA0;</h2><p dir="ltr"><span style="font-family: Inter;">You will be able to order one free replacement part for each affected Yoto Player (2nd Generation) that you own. Add the replacement pins to your basket and adjust quantity as needed, and use the provided code to place your free order. If you have multiple chargers for one Yoto Player (2nd Generation), please contact us on <a href="mailto:hello@yotoplay.com" style="text-decoration:none;">hello@yotoplay.com</a>.&#xA0;</span></p><p><span style="font-family: Inter;"><br></span></p><h2 dir="ltr" id="how-long-will-it-take-to-arrive">How long will it take to arrive?</h2><p dir="ltr"><span style="text-decoration: none; font-family: Inter;">We will send the replacement part as soon as possible, and you will receive an email when it has been dispatched.&#xA0;</span></p><p><span style="font-family: Inter;"><br></span></p><h2 dir="ltr" id="can-i-use-my-yoto-player-2nd-generation-whilst-i-wait-for-the-replacement-pin-to-arrive">Can I use my Yoto Player (2nd Generation) whilst I wait for the replacement pin to arrive?</h2><p dir="ltr"><span style="text-decoration: none; font-family: Inter;">Whilst you wait for the replacement UK plug adaptor, you can continue using your Yoto Player, but we advise you to take extra care when charging it. In the unlikely scenario that the interchangeable pin breaks, please do not attempt to remove the rest of the unit from the wall. Removal should only be attempted when the electricity supply has been shut down at the mains. As always, only adults should be responsible for charging and all electrical plugs should be kept out of reach of young children. For more information on safe listening, please visit our</span><span style="font-family: Inter;"> <a href="https://yotoplay.com/legal/product-safety" style="text-decoration:none;" target="_blank" rel="noopener noreferrer">Product Safety (click here to open product safety page in a new tab)</a> pages.</span></p><p><span style="font-family: Inter;"><br></span></p><h2 dir="ltr" id="will-it-be-hard-to-replace-the-pins">Will it be hard to replace the pins?&#xA0;</h2><p dir="ltr"><span style="text-decoration: none; font-family: Inter;">This is a very simple removal and replacement process. Step-by-step instructions on how to slide in the new interchangeable pin will be provided with the product, and you can speak to one of our support specialists via live chat, phone or email if you have any questions. Video instructions can also be found at the top of this very page.</span></p><p><span style="font-family: Inter;"><br></span></p><h2 dir="ltr" id="what-should-i-do-with-the-original-pin">What should I do with the original pin?</h2><p dir="ltr"><span style="text-decoration: none; font-family: Inter;">Once you have received a replacement UK plug adaptor, the original should not be used again. Instead, original pin attachments can be disposed of as waste electrical equipment (WEEE) at your local Household Waste Recycling Centre or electrical retailer. &#xA0;</span></p><p><span style="font-family: Inter;"><br></span></p><h2 dir="ltr" id="what-further-support-is-available">What further support is available?</h2><p dir="ltr"><span style="font-family: Inter;">For any questions or issues, you can email us at <a href="mailto:hello@yotoplay.com" style="text-decoration:none;">hello@yotoplay.com</a> or use the live chat found on this page. One of our specialists will be available to assist you 24 hours a day, Monday through Friday.</span></p>

UK plug adaptor for 2nd Generation Yoto Player

Find details of our helpline numbers here

<h1 id="if-you-need-more-help-you-can-count-on-us"><span style="color: rgb(248, 94, 65);">If you need more help, you can count on us!</span></h1><p><br></p><h2 id="if-you-need-any-help-with-your-yoto-mini-smart-cable-or-battery-replacement-kit-please-email-us-at-the-dedicated-email-address-minihelpyotoplaycom">If you need any help with your Yoto Mini Smart Cable or Battery Replacement Kit, please email us at the dedicated email address <a href="mailto:minihelp@yotoplay.com">minihelp@yotoplay.com</a>.</h2><h2 id>&#xA0;</h2><p><span style="font-family: Inter;">For all other issues, you can use the live chat, found in the bottom-right corner of this page, or the email address <a href="mailto:hello@yotoplay.com">hello@yotoplay.com</a>.</span></p><p><br></p><h2 id="isPasted">If you are located in Australia, you can call us on 1800 202 477.</h2><p><br></p><p><span style="font-family: Inter;"><em><span style="background-color: rgb(239, 239, 239);">Note: if you&apos;re getting in touch about your player, you can help us answer your question more quickly by telling us your Player Registration Code and whether you&apos;re using an iOS or Android phone. Once your player is set up, you&apos;ll find your Player Registration Code in the Yoto app under the Settings tab. It helps us identify your player quickly, so we can help you from the moment we hear from you.</span></em></span></p>

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