What is included with the Yoto Players and Yoto Minis?

<h1 id="what-is-included-with-the-yoto-players-and-yoto-minis">What is included with the Yoto Players and Yoto Minis?</h1> <h2 id="isPasted">Yoto Player (3rd Generation)</h2><ul><li style="font-family: Inter; font-size: 16px;">Yoto Player</li><li style="font-family: Inter; font-size: 16px;">1.5&#xA0;m (USB-A &gt; USB-C) Charging Cable</li><li style="font-family: Inter; font-size: 16px;">Welcome Card (can be re-used as a Make Your Own card)</li><li style="font-family: Inter; font-size: 16px;">Quick Start Guide</li><li style="font-family: Inter; font-size: 16px;">Safety Information leaflet</li></ul> <h2 id="yoto-mini">Yoto Mini</h2><ul><li style="font-size: 16px; font-family: Inter;">Yoto Mini</li><li style="font-family: Inter; font-size: 16px;">USB-C charging cable</li><li style="font-family: Inter; font-size: 16px;">Welcome Card (can be re-used as a Make Your Own card)</li><li style="font-family: Inter; font-size: 16px;">Quick Start Guide</li><li style="font-family: Inter; font-size: 16px;">Safety Information leaflet</li></ul>

What's in the box

How to get your player online so that you can play cards, listen to radio and much more

<h1 dir="ltr" id="isPasted">How to get your player online so that you can play cards, listen to radio and much more</h1> <h2 id="how-to-set-up-your-yoto-player-video">How to set up your Yoto Player (video)</h2><h2 id><iframe width="100%" src="https://www.youtube.com/embed/WXi4t0jQZLY?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe></h2><h2 id="how-to-set-up-your-yoto-mini-video">How to set up your Yoto Mini (video)</h2><iframe width="100%" src="https://www.youtube.com/embed/z35QerqevJ8?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe> <h2 id="step-by-step-guide-on-setting-up-your-yoto-player-or-yoto-mini">Step-by-step guide on setting up your Yoto Player or Yoto Mini</h2><h3 id="-1"> </h3><h3 id="isPasted">1. Download the Yoto app</h3>Firstly, you need to download the Yoto app to get your player set up<a href="https://apps.apple.com/gb/app/yoto-music-stories-learning/id1412039719">Get the Yoto app for iOS/iPhone</a><a href="https://play.google.com/store/apps/details?id=com.yotoplay.yoto&amp;hl=en">Get the Yoto app for Android</a> <h3 id="2-turn-on-your-player-and-make-sure-that-it-is-plugged-in-and-charging">2. Turn on your player and make sure that it is plugged in and charging</h3>Make sure the charging dock or cable is connected to a power outlet/socketPlug in the USB-C charging cable (Yoto Mini or Yoto Player 3rd Generation) or place the player on the charging dock (Yoto Player 2nd Generation).&#xA0;<img src="https://attachments.gorgias.help/uploads.gorgias.io/Aa90l7EQnv7JWorj/Players_charge_1-2ed0a7ae-f90d-4083-9a51-7940dd61643b.png" style="width: 500px;" class="fr-fic fr-dib" alt="Yoto Player (2nd Generation) and Yoto Mini plugged to charge to start the set-up process"><img src="https://attachments.gorgias.help/uploads.gorgias.io/Aa90l7EQnv7JWorj/image1-b161e408-d4c6-4a34-a488-36f6cea03a52.png" style="width: 400px;" class="fr-fic fr-dib" alt="Yoto Player (3rd Generation) plugged to charge to start the set-up process"><a href="https://yotoplay.com/legal/conformity">While the Yoto player is charging, please take a few minutes to review our Product Safety page.</a>Press the On/Off button for about 3 seconds until the player lights up (Yoto Player) or the screen switches on (Yoto Mini)&#xA0;<ul><li style="font-family: Inter; font-size: 16px;">If you have a Yoto Player (3rd Generation), the On/Off button is on the right side in the middle of the player, above the USB-C charging port&#xA0;</li><li style="font-family: Inter; font-size: 16px;">If you have a Yoto Mini, it&#x2019;s on the right side of the player, above the USB-C charging port</li><li style="font-family: Inter; font-size: 16px;" id="isPasted">If you have a Yoto Player (2nd generation), the On/Off button is in the bottom right corner under the speaker holes&#xA0;</li></ul> Note: if the battery level is too low, you will need to charge the player first <h3 id="3-get-your-security-code-to-authenticate-your-player">3. Get your security code to authenticate your player</h3>In the app, select Set Up a Player from either the landing screen or the Settings tab and follow the instructions.<img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2024090309-d155cb84-c657-4657-bdd7-da941627f2fd-setup@2x%20copy-min.png" style="width: 500px;" class="fr-fic fr-dib" alt="Yoto App - Set up a player">Make sure there is not a card inserted into the player, then press and hold both orange buttons for 5 seconds until you see a 6-letter code (this code contains only letters, not numbers).Enter the 6-letter code from the player display into the app.<img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2024090309-c83d9f93-d523-4e02-bef1-ae6c37754c68-code@2x%20copy-min.png" style="width: 500px;" class="fr-fic fr-dib" alt="Yoto app - set up code">Tap the continue button - revealed when the keyboard dismisses - or the Go/Next button on the keyboard &#xA0;&#xA0;&#xA0; &#xA0; &#xA0; &#xA0;&#xA0;<h3 id="4-get-your-player-online">4. Get your player online</h3>Tap &apos;Join&apos; when your phone asks you to connect to the Yoto hotspot.Once connected, you will hear a message and the code on the player display will change to green.In the app, choose the Wi-Fi network you would like to connect to.Enter your Wi-Fi password and tap Done.&#xA0;If successful, you will see a green Wi-Fi icon on the player display.After this, the green Wi-Fi icon may start pulsing - this indicates that the player is updating its software to the latest version. Please leave the player until this has finished. While this happens, you can continue setup in the app by tapping Pair My Phone.&#xA0;Once the setup is complete, the player will restart, so you will see the display briefly go blank then show the clock.&#xA0;<img src="https://attachments.gorgias.help/uploads.gorgias.io/Aa90l7EQnv7JWorj/Sun_clock-2c07b1c8-e065-4ec9-9bfb-ce470aaa1b6f.png" style="width: 400px;" class="fr-fic fr-dib"> Now you&apos;re all set to starting using your player!&#xA0;<a href="https://support.yotoplay.com/en-US/articles/general-troubleshooting-2298">If you get stuck or the player or app is behaving differently than described above, please visit our troubleshooting section.</a> <p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Pro Tip for Gifting:&#xA0;Download your cards on to the player, so they will play smoothly and without relying on your Wi-Fi connection.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your player is set up, take a card from your collection and insert it into the player. This tells your player to start downloading that audio onto its in-built storage.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When the audio starts playing, remove the card from your player. Repeat this process for each card in your collection.&#xA0;Once you&apos;ve finished, remove any cards from your player and leave it switched on and charging for around 60 minutes to allow all the content to finish downloading. Then pack up your player and get it ready for gifting! <a href="https://support.yotoplay.com/en-US/advice-when-giving-a-player--mini-as-a-gift-3099">Read more about gifting here.</a>

Setting up your Yoto Player / Mini

A guide to pairing your phone with your player and creating a Family Account

<h1 id="isPasted">A guide to pairing your phone with your player and creating a Family Account.</h1> During the player setup process on the Yoto app, you will be given the option to pair your phone with your player.&#xA0;<h2 id> </h2><h2 id="why-you-need-to-pair-a-phone-with-your-player">Why you need to pair a phone with your player</h2><ul><li style="font-family: Inter; font-size: 16px;">See your cards in the app and play them, either remotely on your player (without even using the cards), or directly on your phone</li><li style="font-family: Inter; font-size: 16px;">Get instant access to card purchases - buy cards on the Yoto Card Store and play them on your player using the app before the cards arrive in the post <a href="https://support.yotoplay.com/en-US/how-to-access-cards-in-the-yoto-app-instantly-after-purchase-10977">(find out more)</a></li><li style="font-family: Inter; font-size: 16px;">Manage your player&#x2019;s settings - &#xA0;control features behind the scenes, like setting sleep and wake times and customizing the color of the nightlight</li><li style="font-family: Inter; font-size: 16px;">Create a Family Account - when another user pairs with the same player - most likely a second parent or guardian - they will join this Family Account, and both of you will be able to see and play all the cards your family owns, as well as manage your player&#x2019;s settings</li><li style="font-family: Inter; font-size: 16px;">Add another player - if you buy a second player, you can pair it to the same Family Account so that all members of the Family Account will be able to see and control all paired players</li></ul> <h2 id="pairing-a-phone-as-the-first-person-setting-up-the-player">Pairing a phone as the first person setting up the player</h2>If you are setting up your player for the first time, select the Set-up your Player option when you open the app, and follow the instructions. You will be given the option to pair towards the end of that process.&#xA0;<img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2024091014-34457b11-1f42-4fdd-8c3f-f1d67e2061c1-splashscreen-min.png" style="width: 500px;" class="fr-fic fr-dib" alt="Yoto app - set up a player">Once you are in the app, you can find the option to set up a player in the Settings tab.You&#x2019;ll be given the option to pair your phone towards the end of the setup process. To pair your phone, simply tap the Pair My Phone button.<img src="https://attachments.gorgias.help/uploads.gorgias.io/Aa90l7EQnv7JWorj/Pair_phone_family_account-21d8f805-de99-40d0-b7ff-ca7c3027fa88.png" style="width: 500px;" class="fr-fic fr-dib" alt="Yoto app - pair my phone"><h3 id="-1"> </h3><h2 id="pairing-as-a-second-user-and-joining-a-family-account">Pairing as a second user and joining a Family Account</h2>If someone has already set up your player, got it online and working and has paired to it, this will have set up a Family Account. You can now join this Family Account.&#xA0;When you do this, both of you will be able to see and play all the cards your family owns, as well as manage the player&#x2019;s settings.Make sure you use your own credentials when you sign up in the app, not those of the first person to set up the player.To join an existing Family Account, tap Join a Family Account from the Settings screen and follow the instructions in the app. This will take you to the start of the setup flow, but will be much shorter as you will not have to get the player online.<img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2024091014-8efc8ce6-9f5d-402c-bcf0-0c51d05d76ae-famaccount@2x-min.png" style="width: 500px;" class="fr-fic fr-dib" alt="Yoto app - join a family account">We need to verify you have access to the player by asking for the six letter security code generated on the front of the player. Once you have done this, you will be given the option to join the existing Family Account.&#xA0; <h2 id="what-your-account-will-look-like-in-the-app">What your account will look like in the app</h2>Once you have paired with a player as the first user, or joined a Family Account as the second user, you will be able to see details of all paired users and players in the Settings tab in the app.&#xA0;<img src="https://attachments.gorgias.help/Aa90l7EQnv7JWorj/hc/9JWjXVxGb7DvMqmO/2024091014-9b568b9f-81b6-43c8-b891-45d1156d03c2-family@2x-min.png" style="width: 500px;" class="fr-fic fr-dib" alt="Yoto app - Settings and family account">You will also be able to access the Settings screen for each player in your account. This is where you manage settings and personalize features such as bedtime/wake time and setting the color of the nightlight (Yoto Players only).<a href="https://support.yotoplay.com/en-US/articles/general-troubleshooting-2298">If you get stuck, or the player or app is behaving differently than described above, please visit our troubleshooting section.</a>

Pairing your phone and your Player / Mini

Set things up, so everything runs smoothly when the wrapping paper comes off

<h1 id="isPasted">Set things up, so everything runs smoothly when the wrapping paper comes off</h1> <h2 id="tip-1-download-the-yoto-app-in-advance">Tip #1: Download the Yoto app in advance</h2>Why wait? Download the Yoto app for iOS or Android, and you&apos;ll have access to tons of free kids&apos; stories, music, radio stations and podcasts.You can play in-app audio from your phone, on any Bluetooth speakers (including the car!). You can also play it from your phone directly onto your player, or link it to Make Your Own cards for the kids to use screen-free.Plus, whenever you buy new audio titles, they&apos;ll appear in your app immediately, so you can enjoy them while the physical cards are being posted to you.&#xA0;<h2 id="tip-2-set-up-your-player-before-gifting-it">Tip #2: Set up your player before gifting it</h2>We recommend that you take a moment to set up your player in secret before handing it over to your little ones. There&apos;s no pressure quite so intense as when you&apos;re setting up a new toy under the watchful eyes of the next generation!<a href="https://support.yotoplay.com/en-US/setting-up-your-player-3098#4-get-your-player-online">For a step-by-step run through, see our support page on setting up a player.</a><a href="https://www.youtube.com/watch?v=FvGk6bVWXUk" target="_blank" rel="noopener noreferrer">There&apos;s also a great video about it here (link opens a new page)</a>, but the basic setup goes like this:<ol><li style="font-family: Inter; font-size: 16px;">Connect your player to power and turn it on</li><li style="font-family: Inter; font-size: 16px;">Open the app and tap Set Up a Player</li><li style="font-family: Inter; font-size: 16px;">Connect to Wi-Fi</li><li style="font-family: Inter; font-size: 16px;">Set up or join a Family Account</li><li style="font-family: Inter; font-size: 16px;">That&#x2019;s it!</li></ol>&#xA0; Pro Tip:&#xA0;Download your cards on to the player, so they will play smoothly and without relying on your Wi-Fi connection.Once your player is set up, take a card from your collection and insert it into the &#xA0;player. This tells your player to start downloading that audio onto its in-built storage.When the audio starts playing, remove the card from your player. Repeat this process for each card in your collection.&#xA0;Once you&apos;ve finished, remove any cards from your &#xA0;player and leave it switched on and charging overnight to allow all the content to finish downloading. Then pack up your player and get it ready for gifting!You can see if any cards still need to download by going to the Players screen in the app and tapping the Settings icon next to the player you have just set up. You can see if everything is up-to-date or if there are cards still downloading in the Status panel.&#xA0;&#xA0;<h2 id="isPasted">Tip #3: Give your player some &quot;me time&quot;</h2>Every couple of weeks we send out a brand-new software update (Yoto OS) which unlocks new features and improvements, many of which are suggested by Yoto customers.To give your player a chance to download any software updates and new content, we recommend you:<ol><li style="font-size: 16px; font-family: Inter;">Turn your player on</li><li style="font-size: 16px; font-family: Inter;">Connect it to power using the included charging dock or cable&#xA0;</li><li style="font-size: 16px; font-family: Inter;">Leave it alone overnight&#xA0;</li></ol>You can check which version of Yoto OS your Player is using by visiting Players &gt; Settings in the Yoto app.&#xA0;This is an easy way to ensure your player is always functioning at its best and that you&apos;re always enjoying the latest and greatest features available.&#xA0;<a href="https://support.yotoplay.com/en-US/yoto-operating-system-(os)-updates-11565">Check out this article to stay up to date with the latest features.</a>&#xA0;&#xA0;<h2 id="tip-4-have-fun">Tip #4: Have fun!</h2>We&apos;re thrilled to have you in our community of parents, grandparents, siblings and (more importantly) kids. We hope you have a blast exploring all the things your player can do!

Advice when giving a Player / Mini as a gift

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Yoto 

We'll guide you through unboxing, downloading the Yoto App, and getting connected to your Wi-Fi network.

Getting started

Controlling your player

Playing cards for the first time

Does my Yoto player need to be online to play content?

How much content can be stored on the Player / Mini for offline playback?

Charging the player's battery

How long does the battery take to charge?

How long does the battery last?

Battery level indicator

Using the battery saver mode

Using your player as a Bluetooth speaker

Using headphones with my player

Using the Yoto Player as a nightlight

Yoto Operating System (OS) updates

Yoto Beta program

Using your player

Downloading the Yoto App

Using the Yoto App (iOS and Android)

How to remove or delete cards from the library

Using the Sleep Timer

Setting an Alarm

Using the Volume Limiter

Yoto App updates

Using the Yoto App

What is Yoto Club?

When do I receive my Yoto Club credits?

How can I choose my Club cards?

How do I manage my Yoto Club subscription?

Yoto Club Collection

Why am I not getting the Club free shipping and 10% discount?

Can I gift a Yoto Club membership?

Subscription auto-renewal FAQ

Yoto Club

What are Yoto Cards made from?

Do you sell cards in different languages?

How to access cards in the Yoto App instantly after purchase

What are you doing to offer more inclusive content?

Sharing or gifting Yoto Cards

What are Digital Yoto Cards?

Yoto Cards

Introduction to Make Your Own

Record your own stories

Share audio remotely

How much content you can put on a Make Your Own Card?

Make a card from your own recordings and create playlists

Make a card from radio stations and podcasts in the Yoto app

Make a card from podcasts that are not in the Yoto app

Make a card from your own MP3 collection

Make a card from radio stations that are not in the Yoto app

How to add custom icons to your Make Your Own cards

Use a Make Your Own card to replace a Yoto Card

Adding files to a playlist from your phone

Can I reuse a Make Your Own Card?

Friends and Family Safe Sharing Policy

Can I make cards from Spotify/Libby playlists?

Make Your Own

Account FAQs

I can't log in to my Yoto account

What are Family Accounts?

Adding users to a Family Account

Adding players to your Family Account

Removing a user from a Family Account

Account

Card reading issues

How to tell if your Yoto player is online

Wi-Fi and connection issues

Setting up your player on a different Wi-Fi

Using your phone as a hotspot

Player is frozen or unresponsive

How to reset your Yoto player

Sound stuttering or other playback issues

Yoto display icons

Error messages

Wi-Fi with Hyperoptic broadband or network name longer than 31 characters

Headphone port troubleshooting

Yoto Player (3rd Generation) wireless charging dock troubleshooting and specifications