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Account

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Why do I need an account?

We require customers to create an account so that we can ensure any Yoto Cards that you have purchased are correctly added to your account, meaning you can access them from your Yoto App's card library. Rest assured that we keep your information safe

How do I create and access my account?

You can create and access your account from our website, yotoplay.com, and also from the Yoto App. If you have forgotten your password, click on Login, and select the Forgotten your password? option. Remember to check your spam folder!. Note: becomin

Can I change my account's email address?

No, the email address of your account cannot be changed. It is also not possible to move any orders or Yoto Club subscriptions between accounts. If you have lost access to your old email address, you can create a new account, and if you contact us, w

I can't log into my account

If you're not able to log in to your Yoto account and are not receiving a password reset email when requested, here are some things to try. You'd be surprised how often these fix it. If none of the above solves the problem, you could access your acco