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How to create, navigate and manage your Yoto account.

Why do I need an account?

We require customers to create an account so that we can ensure any Yoto Cards that you have purchased are correctly added to your account, meaning you can access them from your Yoto App's card library. Rest assured that we keep your information safe

How do I create and access my account?

You can create and access your account from our website, yotoplay.com, and also from the Yoto App. If you have forgotten your password, click on Login, and select the Forgotten your password? option. Remember to check your spam folder!. Note: becomin

Can I change my account's email address?

The email address of your account cannot be changed. It is also not possible to move any orders or Yoto Club subscriptions between accounts. If you have lost access to your old email address, you can create a new account, and if you contact us, we wi

I can't log in to my Yoto account

If you're not able to log in to your Yoto account and are not receiving a password reset email when requested, here are some things to try. You'd be surprised how often these fix it. If none of the above solves the problem, you could access your acco

What are Family Accounts?

When you set up a player to get it online and pair it with the phone you are using for the Yoto app, you automatically create what we call a ‘Family Account’. See our guide to pairing your phone and your player, here. A family account can be just one

Adding users to a Family Account

Set up your player so that more than one person can be linked to the same account. If a partner has already set up your player, got it online and has paired it, this will have set up a Family Account. When you join this Family Account, both of you wi

Adding players to your Family Account

If you own more than one player, you can set them up in the same Family Account!. Benefits of adding a second player to your Family Account. If you have had your player for a while, you will know the benefits of Family Accounts, and how they allow mo

Removing a user from a Family Account

Each member of a Family Account can either remove themselves or remove other users. To remove a user from a Family Account:. This is only available for the unverified users, and they can leave the family account, delete their Yoto account altogether

How do I delete my account?

To delete your account:.