Frequently asked questions about Yoto accounts.

Why do I need an account?

We require customers to create an account so that we can ensure any Yoto Cards that you have purchased are correctly added to your account, meaning you can access them from your Yoto App's card library.

Rest assured that we keep your information safe and never share it with anyone else, but we do use 3rd party programs in order to keep your information safe. 

Click here to read our full privacy policy (link opens in a new tab).

How do I create and access my Yoto account?

You can sign up and log into your account from our website, yotoplay.com, using the button in the shape of a person, found in the top-right corner. It's the one between the search icon and the wishlist.

You can also create an account from the Yoto App, before log in.

If you have forgotten your password, click on Login, and select the Forgot your password? option. Remember to check your spam folder for the password reset email!

Note: becoming a Yoto Club member does not automatically create an account. You will need to use the same email address that you used to purchase your Club membership to also create an account on our website.

Can I change my account's email address?

The email address of your Yoto account cannot be changed.

If you have lost access to your old email address, please create a new Yoto account.

If you contact us, we will assist you with moving the Yoto points from the old account to the new one.

The order history, wishlist, saved address, and Yoto Club subscriptions, however, cannot be moved—but we will do our best to help you close down the old account.

How do I delete my account?

To delete your account: 

• Open the Yoto App
• Go to the Settings tab
• Tap the three dots menu next to a user 
• This will show the menu with the remove options
• Select "Delete my Yoto app account" 

Note: if you inadvertently delete your account, contact us, and we may be able to reinstate it.