You can contact us via live chat or email.

Our live chat is always open. The live chat button should appear in the bottom-right corner of this page.

If you do not see it, it could be because you are using a VPN or browsing from an old device which cannot load the widget. As an alternative, you can also email us at [email protected]

Tip: If you're getting in touch about your player, you can help us answer your question more quickly by telling us your Player Registration Code and whether you're using an iOS or Android phone. Once your player is set up, you'll find your Player Registration Code in the Yoto app under Players > Settings. It helps us identify your player quickly, so we can help you from the moment we hear from you. Also, consider taking pictures, video and audio recordings of any issue you're experiencing with our products or service, as these will help us better understand and troubleshoot.