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Wi-Fi and connection issues

Common issues with connecting to Wi-Fi

If your player is unable to connect to Wi-Fi or hasn't been set up yet, you will see the white face icon on the display. 

Wi-Fi issues

Signal strength
Your player needs a decent Wi-Fi signal to function properly, especially during setup. If you have been having issues connecting during set up, try moving the player closer to your router

Wi-Fi band (2.4GHz vs. 5GHz)
Your player requires a 2.4GHz Wi-Fi band to operate. This is the standard and common band that all routers support. Make sure your router hasn't been configured to use 5Ghz band only, as this will prevent the player connecting

Wi-Fi channel
Sometimes Wi-Fi channels can become congested. If you are having connection issues, try changing the Wi-Fi channel that your router operates on (see your router instructions on how to do this)

Connection to the internet
It is possible for your player to connect to your Wi-Fi router but not to the internet. In this case, the player will display a green face icon. If this happens, check your internet connection and try restarting your router

 Tip: For our Players, as with many other electronic devices, some problems can be resolved by turning the player off and turning it on again. 

Using your phone's hotspot to connect

If you are having issues with getting your Player set up on your home Wi-Fi network you can use your phone’s hotspot to connect. This will not only get you up and running but it will help you to figure out if there is a problem with your player or your router/network. See our guide to using your phone's hotspot to connect, here.

Public networks

Public Wi-Fis are often password protected, and require you to use a browser to sign-up. This is incompatible with the Yoto Player and Mini. 
To circumvent the issue, for example to use your Yoto in a school setting, the network engineers that control that connection can allow list the Player or Mini to not have to go through the sign-up process.
They will need the mac address, which can be found in thee Yoto App > Player settings, after the set-up process is completed (this process can be done via a different private Wi-Fi or your phone hotspot connection).
They will also need to allow / white list the following URLs:

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