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Delivery times and order trackingUpdated 10 months ago

Delivery times

Delivery time varies by location, please check the FAQs of your local yotoplay.com site for more information. 

 Note: if the item you have purchased is in stock, we will aim to ship the next business day (that means not on the weekend). Our warehouse is closed from Friday evening through the weekend, and shipping will resume on Monday. 

Tracking my order 
If you have ordered a player or used premium shipping at checkout, you will receive a tracking number on the confirmation shipping email. If you have ordered cards or accessories only, the service may be untracked (meaning you won't get a tracking number with your dispatch email).

Premium shipping
Premium shipping is available at checkout. There may be times when we cannot offer premium delivery due to postal service congestion (Black Friday, Boxing Day, Christmas), and this will be indicated at checkout. 

You cannot upgrade to premium shipping once you have placed your order. 

When to contact us? 
Contact us with your order number if you haven’t received your delivery, after 7 days from receiving your dispatch email, and you cannot track it.

You should hear back from one of our Customer Happiness agents within 1-2 business days (Mon-Fri).  During peak times like Christmas (November - January), this can increase to 3-4 business days, but we will do our absolute best to get back to you as quickly and as accurately as possible.

If you have already sent us a message, please try not to contact us on social media or live chat about the same problem, as this again causes duplication and delays.

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