Delivery times

Delivery time varies by location, please check the FAQs of your local yotoplay.com site for more information. 

If you place your order by 12pm and select Express or Expedited shipping, our warehouses will strive to ship it the same day; with Standard shipping, orders typically ship within two days, though busy periods may impact these timelines.

Our warehouse is closed from Friday evening through the weekend, and shipping will resume on Monday.

Tracking my order 
If you have ordered a player or used premium shipping at checkout, you will receive a tracking number on the confirmation shipping email. If you have ordered cards or accessories only, the service may be untracked (meaning you won't get a tracking number with your dispatch email).

Note: if your order is small (cards or accessories only), and you choose standard delivery, the service may be untracked, so you won't get a tracking number with your dispatch email, but only a delivery estimate.

Premium shipping
Premium shipping is available at checkout. There may be times when we cannot offer premium delivery due to postal service congestion (Black Friday, Boxing Day, Christmas), and this will be indicated at checkout. 

You cannot upgrade to premium shipping once you have placed your order. 

When to contact us? 

Standard deliveries (tracked or untracked): please contact us if you haven’t received your delivery after 10 business days from receiving your dispatch email.

Express deliveries: please contact us if your tracking has not been updated in more than 1 business day from dispatch.

You will hear back from one of our Customer Happiness agents within 1 business day (Mon-Fri).  During peak times like Christmas (November–January), this can increase to up to 3-4 business days, but we will do our absolute best to get back to you as quickly and as accurately as possible.

If you have already sent us a message, please refrain from contacting us again about the same problem, as this delays our response time.