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Does my player need to be online to play content?Updated 15 days ago

Yes, and no.

To play streamed content (like radio and podcasts) you will need to be online.

And the first time you play any card it will be streaming the content, so you will need to be online for that too. 

But once a card has downloaded to your Player, you won't need to be online to play that card after that. 

Note - cards automatically download to your Player after you play them, so it's a good idea to keep your Player switched on and idle for a bit after you've taken the cards out.


Quick guide

Out of the box

You will need to connect your Player when you first get it to set it up.

The first time you play a card, your Player will need to be online as it will stream the content from the Cloud. 


Cards that have downloaded to your Player

Once you have played a card, it will automatically download to your Player’s on-board memory. When it has done this, you can then play that card without needing your Player to be online.

Note - this only works for content that can be downloaded. Cards that are linked to radio stations or podcasts will not work if your Player is offline, as they need to stream content from the Cloud.


Playing content from the app

If your phone is connected to the internet (Wi-Fi or mobile data), you will be able to play any of the content in your Library on your phone. This includes radio, podcasts and cards that haven’t downloaded to your Player yet.

If you want to play content on your Player via the app, both your phone and your Player will need to be online.


If you have more than one Player in your Family Account

All cards in your library will download to your players. If the size of your library is less than the size of the player storage, all cards will be downloaded. If the size of your library is larger than the storage capacity, lesser played cards will be replaced by the most popular cards for each player. 

Content will need to have downloaded to your Player’s on-board memory before you will be able to play them (on your Player) without being online.


Downloaded content status

You can see if any cards still need to download by going to the Audio Download Status tab from the Players-Settings section of the player in question.


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