If you need more help, you can count on us!

You can submit a ticket by using the 'Message us'  button on the main page of the support site, or speak with one of our specialists by using the live chat button, found in the bottom right corner of all our pages.

If you do not see it, it could be because you are using a VPN or browsing from an old device which cannot load the widget. As an alternative, you can also email us at [email protected]

Our live chat is always open. The live chat button should appear in the bottom-right corner of this page.

Tip: If you're getting in touch about your player, you can help us answer your question more quickly by telling us your Player Registration Code and whether you're using an iOS or Android phone. Once your player is set up, you'll find your Player Registration Code in the Yoto app under Players > Settings. It helps us identify your player quickly, so we can help you from the moment we hear from you. Also, consider taking pictures, video and audio recordings of any issue you're experiencing with our products or service, as these will help us better understand and troubleshoot.