If your player has become unresponsive or is behaving erratically, you may need to reset it.

Most common issues can be resolved by turning your player off and on again.

• Turn off your player: hold down the power button for 3 seconds
  (right-hand side of both Player and Mini) 
• Turn it back on by pressing the power button.
• Repeat the process until the Yoto face icon appears.

If the Player fails to turn off, you can perform a hard reset. 

To perform a hard reset:

• Hold down the power button for at least 10 seconds and until the player restarts
• The player should now be back to normal.

Note: Performing a hard reset cuts the power to the Yoto brain and helps it recover. You won't lose any content or Wi-Fi connection.

In very rare and exceptional circumstances, if none of the above works, you can try letting the player’s battery run out by leaving it switched on without charging, until the player powers down. Once it is off, you can now recharge, and it should be back to normal.

If any issues persist, don't hesitate to reach out to us for help.