You can contact us via live chat, email or phone.

The live chat button (Chat with us) should appear in the bottom-right corner of this page.

If you do not see it, it could be because you are using a VPN or browsing from an old device which cannot load the widget. As an alternative, you can also email us at [email protected]

Consider taking pictures, video and audio recordings to help us better understand and troubleshoot the issue that you're experiencing.

Our live chat supports sending files (audio, video or images) up to 10MB. If you need to share with us something larger, please use https://wetransfer.com/ to upload and share your file with us. The process is very simple and the service completely free (up to 2GB).

Call us.

If you prefer calling us, the following numbers are open from 9am to 5pm EST and free to call from their respective region. 

English language support

USA and Canada: +1 844 370 0426 

UK: 0800 048 5841 

Australia: 1800 202 477 

French language support

France: 0 805 98 05 35 

USA and Canada: +1 844 364 2473 

International callers can use their region exit code as prefix to call the US/CA numbers, as per below. 

+[REGION EXIT CODE] 844 370 0426 (English language)

+[REGION EXIT CODE] 844 364 2473 (French language)

International call rates may apply.

Tip: If you're getting in touch about your player, you can help us answer your question more quickly by telling us your Player Registration Code and whether you're using an iOS or Android phone. Once your player is set up, you'll find your Player Registration Code in the Yoto app under Players > Settings. It helps us identify your player quickly, so we can help you from the moment we hear from you.