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Yoto Support

As Yoto customers, you can earn tokens:. Those tokens can then be redeemed at checkout for store credits or free shipping voucher (UK only). More information can be found here.

What is My Yoto Tokens programme?

What's in the Box

Setting up Your Player

Pairing your phone and your player

What are Family Accounts?

Adding users to a Family Account

Adding players to your Family Account

Advice when giving a Player as a gift

Getting Started

Controlling your player

Playing cards for the first time

Does my player need to be online to play content?

Charging the player's battery

What each of the battery icons indicates

Using your player as a Bluetooth speaker

Using the Yoto Player as a nightlight

Using your phone as a hotspot to stream content

Battery level indicator

Using the Battery Saver mode

Using headphones with my player

Yoto operating system (OS) updates

Yoto Beta Program

Using your player

I can't log in to my Yoto account

How to tell if your Player is online

Wi-Fi and connection issues

Using your phone as a hotspot

Adding new Wi-Fi details

Player is frozen/unresponsive

How to reset your Player

Sound stuttering / Display shows cloud icon

My player is showing an error message

Yoto display icons

Network name (SSID) longer than 31 characters

Wi-Fi with Hyperoptic broadband

Get in touch

General Troubleshooting

Creating and Sharing Make Your Own cards

Can I reuse a Make Your Own Card?

Record your own stories

How to make a card from your own recordings and create playlists

Make a card from your own MP3 collection

Adding files to a playlist from your phone

Make a card from radio stations and podcasts in the Yoto app

Make a card from radio stations that are not on the Yoto app

Make a card from podcasts that are not on the Yoto app

Sharing Audio Remotely

Friends and Family Safe Sharing Policy

How much content you can put on a Make Your Own Card?

Use a Make Your Own card to make a replacement for a lost card

How to add custom icons to your Make Your Own cards

How to delete playlists and recordings from the app

Can I make cards from Spotify playlists?

Make Your Own Cards

What is Yoto Club?

When will I receive my Club Packs?

What cards do I get each month?

Can I gift a Yoto Club membership?

How do I manage my monthly Yoto Club subscription?

I can't see my subscription when I logged in

How do I reactivate my Yoto Club subscription?

Yoto Club

Downloading the Yoto App

Using the Yoto App (iOS and Android)

How to Remove/Delete Cards From the Library

Using the Sleep Timer

Removing a user from a Family Account

Yoto App updates

Using the Yoto App

Couriers

Returns

Delivery time and order tracking

Editing and cancelling orders

Deliveries and returns

How to access cards in the Yoto App instantly after purchase

How long does the battery last?

How long does the battery take to charge?

I have a first generation (v1) Yoto Player, how do I set it up with the new (v2) Yoto App?

What is My Yoto Tokens programme?

The My Yoto Tokens loyalty programme