A factory reset will delete all downloaded content and restore your Yoto to factory conditions

<h1 id="a-factory-reset-will-delete-all-downloaded-content-and-restore-your-yoto-to-factory-conditions"><span style="color: rgb(248, 94, 65);">A factory reset will delete all downloaded content and restore your Yoto to factory conditions.</span></h1><p><br></p><p><span style="background-color: rgb(239, 239, 239); font-family: Inter;"><em>Note: this will not remove the Yoto from your family account. If you are giving the Yoto to someone else, you should also remove it from your family account through the Yoto App.</em></span></p><h2 id><span style="font-family: Inter;"><br></span></h2><h2 id="to-factory-reset-a-yoto-player"><span style="font-family: Inter;">To factory reset a Yoto Player:</span></h2><div data-block="true" data-editor="5tia0" data-offset-key="781eg-0-0" id="isPasted"><ol><li style="font-family: Inter; font-size: 16px;">Press and hold all three buttons on the Yoto Player until the nightlight pulses red.</li></ol></div><div data-block="true" data-editor="5tia0" data-offset-key="cbnle-0-0"><ol><li style="font-family: Inter; font-size: 16px;">Within three seconds of this red pulse, release all three buttons and press the orange button on the right-hand side once.</li></ol></div><div data-block="true" data-editor="5tia0" data-offset-key="10pu9-0-0"><ol><li data-offset-key="10pu9-0-0" style="font-family: Inter; font-size: 16px;">The nightlight will briefly flash orange and then shut down once reset is complete.</li></ol><p><span style="font-family: Inter;"><br></span></p><h2 id="to-factory-reset-a-yoto-mini"><span style="font-family: Inter;">To factory reset a Yoto Mini:</span></h2><ol><li style="font-family: Inter; font-size: 16px;">Press and hold all three buttons on the Yoto Mini until a red dot appears on the screen.</li><li data-block="true" data-editor="fm0ea" data-offset-key="fg682-0-0" style="font-family: Inter; font-size: 16px;">Within three seconds of this red button, release all three buttons and press the orange button on the right-hand side once.</li><li style="font-family: Inter; font-size: 16px;">An orange dot should appear and then shut down once reset is complete.</li></ol><p><span style="font-family: Inter;"><br></span></p><p><span style="font-family: Inter;">After a factory reset, your Yoto Player or Mini will need to go through its setup process again. If you require any further support, feel free to message us.</span></p></div>

How do I reset my Player / Mini to factory conditions?

Guidance on age range suitability for players and Yoto cards

<h1 id="isPasted"><span style="color: rgb(248, 94, 65);">Guidance on age range suitability for players and Yoto cards.</span></h1><h2 id><br></h2><h2 id="isPasted">Yoto Player and Yoto Mini are certified as suitable for children aged 3 and over.&#xA0;</h2><p><br></p><p><span style="font-family: Inter;">We hav</span><span style="color: rgb(0, 0, 0); font-family: Inter;">e a wide range of music, stories and radio f</span><span style="font-family: Inter;">or children aged 0&#x2013;12+. We&apos;re even hearing that adults are enjoying using their players as much as the kids!</span></p><p id="isPasted"><span style="font-family: Inter;">For newborns and babies, many parents use the Yoto Player&#x2019;s nightlight feature and content such as Sounds for Sleep and Puffin Sleepy Stories.</span></p><p><span style="font-family: Inter;">Although we&apos;ve got hundreds of titles for kids from birth to 12+ years, children under 3 years old should only use Yoto Player or Yoto Mini under adult supervision, and charging must be kept out of reach of children.</span></p><p><span style="font-family: Inter;"><a href="https://yotoplay.com/legal/conformity" target="_blank" rel="noopener noreferrer">Click here to check our product safety information (link opens in a new tab).</a></span></p>

What age is Yoto Player / Mini suitable for?

Whether you’re soaring off to sunnier climes or packing up and hitting the road, get your Yoto Player or Yoto Mini ready for travel in 3 easy steps

<h1 id="isPasted"><span style="color: rgb(248, 94, 65);">Off on a family adventure this summer?&#xA0;</span></h1><p><br></p><p><span style="font-family: Inter;">Whether you&#x2019;re soaring off to sunnier climes or packing up and hitting the road, get your Yoto Player or Yoto Mini ready for travel in 3 easy steps.</span></p><article><p><span style="box-sizing: inherit; font-weight: 400; color: rgb(248, 94, 65); font-family: Inter;">&#xA0;&#xA0;</span></p><h2 id="1-pick-your-yoto-cards"><span style="font-family: Inter;">1. Pick your Yoto Cards</span></h2><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;">Pop your cards into your player to start downloading. You only need to play each card for a few seconds.</span></p><h2 id="2-give-it-a-moment"><span style="font-family: Inter;">2. Give it a moment</span></h2><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;">Let your player charge quietly overnight. A good internet connection or placing your player near a router will speed your downloads up.</span></p><h2 id="3-visit-the-yoto-app"><span style="font-family: Inter;">3. Visit the Yoto App</span></h2><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;">You can check your card downloads in Player Settings. If it&#x2019;s taking longer than expected, drop us a message.</span></p><h2 id><span style="font-family: Inter;">&#xA0;</span></h2><h2 id="youre-ready-for-action"><span style="font-family: Inter;">You&#x2019;re ready for action!</span></h2><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;">Check your audio is ready by disconnecting the player from Wi-Fi and popping one of your downloaded cards in. Now your kids can enjoy their favorite cards anywhere, any time. Bon voyage!</span></p><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;"><br></span></p><h2 id="important-info-for-intrepid-adventurers"><span style="font-family: Inter;">Important info for intrepid adventurers</span></h2><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;"><strong>Can we listen to audio whilst offline?&#xA0;</strong></span></p><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;">Yes! With their Yoto Cards downloaded, your whole family can enjoy their favorite audio anywhere.</span></p><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;">There are some features you won&apos;t be able to use offline, like Yoto Radio, Yoto Daily, podcast and radio cards, and the day-and-night clock. You also won&#x2019;t be able to play cards that you haven&apos;t downloaded, so don&#x2019;t skip those earlier steps!</span></p><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;">If you come prepared, your player will be the perfect audio companion for your summer adventures!</span></p><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;">&#xA0;</span></p><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;"><strong>Is there anything I should check before I go offline?</strong></span></p><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;">Yes. You won&#x2019;t be able to access your player settings whilst offline, so make sure you set your night light color and maximum volume limit in advance.</span></p><p style="box-sizing: inherit; text-align: left;"><br></p><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;"><strong>My player is greyed out in the Yoto App. What does this mean?&#xA0;</strong></span></p><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;">Don&#x2019;t panic - that just means that your player is offline, and won&#x2019;t be able to use online features until it&#x2019;s connected again.</span></p><p style="box-sizing: inherit; text-align: left;"><br></p><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;"><strong>How do I keep my player safe on its travels?&#xA0;</strong></span></p><p style="box-sizing: inherit; text-align: left;"><span style="font-family: Inter; font-size: 16px;">Good adventurers always come prepared. Protect your player from bumps and scratches with an Adventure Jacket, or keep your card collection organized with our hard shell Travel Case. Need a bit of peace and quiet on a loooong journey? <a href="https://uk.yotoplay.com/products/headphones" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; text-decoration: none; color: rgb(0, 60, 31); outline: none; transition: all 0.3s ease 0s;" target="_blank">Yoto Headphones</a> to the rescue! Ah, sweet silence. <a href="https://yotoplay.com/collections/accessories" target="_blank" rel="noopener noreferrer">Click here to&#xA0;</a><a href="https://yotoplay.com/collections/accessories" target="_blank" rel="noopener noreferrer">shop our full range of accessories (link opens in a new tab).</a></span></p></article>

How to prepare your Player / Mini for holidays?

Our loyalty program will allow you to give a 10% discount code to any of your friends on their first order with us, as well as having some benefits for you too!

How do I refer a friend?

What is Yoto's loyalty programme?

Yoto Player and Yoto Mini are not waterproof

<h1 id="yoto-player-and-yoto-mini-are-not-waterproof"><span style="color: rgb(248, 94, 65);">Yoto Player and Yoto Mini are not waterproof.</span></h1><p><br></p><p><span style="font-family: Inter;">The Yoto Player and Yoto Mini are designed to be pretty robust, so you can simply clean it with normal, non-corrosive household products. If you need to clean them with liquids, be sure to disconnect the transformer / charging cable before cleaning.</span></p><p><span style="font-family: Inter;">If they have been dropped in water, or left outside in the rain, try leaving them switched off, in a well-ventilated space, for a few days, so they can thoroughly dry out, before attempting to use them again.</span></p><p><br></p><p><span style="font-family: Inter;"><a href="https://uk.yotoplay.com/legal/safety-standards" target="_blank" rel="noopener noreferrer">Click here to visit our safety standards page (link opens in a new tab).</a></span><a href="https://uk.yotoplay.com/legal/safety-standards" target="_blank" rel="noopener noreferrer"><br></a></p><p><br></p>

Is the Yoto Player / Mini waterproof?

You'll find the last 20 tracks played on Yoto Radio in Yoto Space

<h1 id="youll-find-the-last-20-tracks-played-on-yoto-radio-in-yoto-space"><span style="color: rgb(248, 94, 65);">You&apos;ll find the last 20 tracks played on Yoto Radio in Yoto Space.</span></h1><main id="isPasted"><p><br></p><p><a href="http://We%20have%20a%20vibrant%20community%20called%20Yoto%20Space%20(click%20here%20to%20open%20Yoto%20Space%20in%20a%20new%20tab),%20where%20you%20can%20submit%20your%20suggestions,%20and%20also%20find%20plenty%20of%20Yoto%20Cards%20recommendations,%20as%20well%20as%20original%20stories%20and%20tips%20to%20make%20the%20most%20out%20of%20your%20Yoto%20player." target="_blank" rel="noopener noreferrer"><span style="font-family: Inter;">Click here to open the Yoto Space radio page (link opens in a new tab).</span></a></p><p><span style="font-family: Inter;">Yoto Space (<a href="https://yoto.space/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">click here to open Yoto Space in a new tab</a>) is a vibrant community of Yoto users and creators, where you can submit your product feedback, suggestions for Yoto cards, and also find plenty of Yoto Cards recommendations from other families, as well as original stories and tips to make the most out of your Yoto player.</span></p><p><span style="color: rgb(248, 94, 65);"><br></span></p></main><p><span style="color: rgb(248, 94, 65);"><br></span></p><p><br></p>

How can I find a track played on Yoto Radio?

We do our very best to keep our products in stock at all times, but sadly, sometimes, they may go temporarily out of stock

<h1 id="isPasted"><span style="color: rgb(248, 94, 65);">We do our very best to keep our products in stock at all times, but sadly, sometimes, they may go temporarily out of stock. &#xA0;</span></h1><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: inherit; font-family: Inter; font-size: 16px;">You will find a <strong>&apos;Notify Me&apos;</strong> button in the product page of out-of-stock products, which you can use to get notified when the item is back. If the product page is no longer found on our site, the product may have been discontinued, or is unavailable in your browsing location.</span></p><main id="isPasted" style="box-sizing: inherit; display: block; overflow-wrap: break-word; color: rgb(22, 22, 22); font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: medium; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><span style="font-family: Inter;">If you want to share your content suggestions and feedback with us, we invite you to join our vibrant community called Yoto Space <span style="font-family: Inter;" id="isPasted">(<a href="https://yoto.space/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">click here to open Yoto Space in a new tab</a>)</span>, where you can submit your suggestions, and also find plenty of Yoto Cards recommendations, as well as original stories and tips to make the most out of your Yoto player.</span></p></main><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><p><br></p>

How often do you restock out-of-stock products?

Get a birthday message from Jake of Yoto Daily!

How can I get birthday shoutout on Yoto Daily?

Help to get the 1st Generation Yoto Player (the one with blue buttons) onto Wi-Fi

I have a 1st Generation Yoto Player, how do I set it up with the new Yoto App?

Creators are independent audio makers bringing their original stories, games, songs and more to Yoto Cards

What is the Yoto Creators program?

If you need more help, you can count on us!

<h1 id="isPasted"><span style="color: rgb(248, 94, 65);">If you need more help, you can count on us!</span></h1><p><br></p><p id="isPasted"><span style="font-family: Inter;">You can submit a ticket by using the &apos;Message us&apos; &#xA0;button on the main page of the support site, or speak with one of our specialists by using the live chat button, found in the bottom right corner of all our pages.</span></p><p><span style="font-family: Inter;"><em><span style="background-color: rgb(239, 239, 239);">Note: if you do not see the live chat, it could be because you are using a VPN or browsing from an old device which cannot load the widget. Another alternative is to email us at <a data-fr-linked="true" href="mailto:hello@yotoplay.com">hello@yotoplay.com</a>.</span></em></span></p><p><br></p><h2 id="isPasted">Our live chat and phone lines are open every day, Monday through Friday, 00:00am UTC to 11:59pm UTC.</h2><p><br></p><p><span style="font-family: Inter;"><strong>English language support:</strong></span></p><p><span style="font-family: Inter;">US/CA: +1 844 370 0426&#xA0;</span></p><p><span style="font-family: Inter;">UK: 0800 949 6395</span></p><p><span style="font-family: Inter;">Australia: 1800 202 477&#xA0;</span></p><p><br></p><p><span style="font-family: Inter;"><strong>French language support</strong></span></p><p><span style="font-family: Inter;">France: 0 805 98 05 35&#xA0;</span></p><p><span style="font-family: Inter;">US/CA: +1 844 364 2473&#xA0;</span></p><p><br></p><p><span style="font-family: Inter;">If you&apos;re calling from other regions, you can use an exit code as prefix to call the US/CA numbers, as per below.&#xA0;</span></p><p><span style="font-family: Inter;">+[REGION EXIT CODE] 844 370 0426 (English language)</span></p><p><span style="font-family: Inter;">+[REGION EXIT CODE] 844 364 2473 (French language)</span></p><p><span style="font-family: Inter;"><u>International call rates may apply.</u></span></p><p><br></p><p><span style="font-family: Inter;"><em><span style="background-color: rgb(239, 239, 239);">Note :if you&apos;re getting in touch about your player, you can help us answer your question more quickly by telling us your Player Registration Code and whether you&apos;re using an iOS or Android phone. Once your player is set up, you&apos;ll find your Player Registration Code in the Yoto app under the Settings tab. It helps us identify your player quickly, so we can help you from the moment we hear from you.</span></em></span></p>

How do I get more help?

Our live chat and phones are open on weekdays and closed on weekends.

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Yoto 

FAQs

What's in the box

Setting up your Yoto Player / Mini

Pairing your phone and your Player / Mini

Advice when giving a Player / Mini as a gift

Getting started

Controlling your player

Playing cards for the first time

Does my Yoto player need to be online to play content?

How much content can be stored on the Player / Mini for offline playback?

Charging the player's battery

How long does the battery take to charge?

How long does the battery last?

Battery level indicator

Using the battery saver mode

Using your player as a Bluetooth speaker

Using headphones with my player

Using the Yoto Player as a nightlight

Yoto Operating System (OS) updates

Yoto Beta program

Using your player

Downloading the Yoto App

Using the Yoto App (iOS and Android)

How to remove or delete cards from the library

Using the Sleep Timer

Setting an Alarm

Using the Volume Limiter

Yoto App updates

Using the Yoto App

What is Yoto Club?

When do I receive my Yoto Club credits?

How can I choose my Club cards?

How do I manage my Yoto Club subscription?

Yoto Club Collection

Why am I not getting the Club free shipping and 10% discount?

Can I gift a Yoto Club membership?

Subscription auto-renewal FAQ

Yoto Club

What are Yoto Cards made from?

Do you sell cards in different languages?

How to access cards in the Yoto App instantly after purchase

What are you doing to offer more inclusive content?

Sharing or gifting Yoto Cards

What are Digital Yoto Cards?

Yoto Cards

Introduction to Make Your Own

Record your own stories

Share audio remotely

How much content you can put on a Make Your Own Card?

Make a card from your own recordings and create playlists

Make a card from radio stations and podcasts in the Yoto app

Make a card from podcasts that are not in the Yoto app

Make a card from your own MP3 collection

Make a card from radio stations that are not in the Yoto app

How to add custom icons to your Make Your Own cards

Use a Make Your Own card to replace a Yoto Card

Adding files to a playlist from your phone

Can I reuse a Make Your Own Card?

Friends and Family Safe Sharing Policy

Can I make cards from Spotify/Libby playlists?

Make Your Own

Account FAQs

I can't log in to my Yoto account

What are Family Accounts?

Adding users to a Family Account

Adding players to your Family Account

Removing a user from a Family Account

Account

Card reading issues

How to tell if your Yoto player is online

Wi-Fi and connection issues

Setting up your player on a different Wi-Fi

Using your phone as a hotspot

Player is frozen or unresponsive

How to reset your Yoto player

Sound stuttering or other playback issues

Yoto display icons

Error messages

Wi-Fi with Hyperoptic broadband or network name longer than 31 characters

Headphone port troubleshooting

Yoto Player (3rd Generation) wireless charging dock troubleshooting and specifications